ESSENTIAL DUTIES AND RESPONSIBILITIES include, but are not limited to, the following: Oversee daily operations across Product, Project, IT, and Accounting functions Ensure alignment of processes and initiatives with overall business goals Monitor operational performance and identify areas for improvement Coordinate cross-functional projects to ensure timely and efficient delivery Work with IT teams to support system implementation, maintenance, and optimization Collaborate with Accounting to ensure accuracy in financial processes and reporting Develop and implement operational policies and procedures Manage resources, timelines, and priorities across multiple functions Support continuous improvement initiatives to enhance efficiency and productivity Facilitate communication and collaboration among departments SKILLS AND QUALIFICATIONS Graduate with a bachelor's degree in Business Administration, Operations Management, Finance, Information Technology, or a related field. Proven experience managing cross-functional teams (Product, Project, IT, or Accounting) Strong understanding of business operations, financial processes, and systems management Experience in project management and process improvement initiatives Excellent leadership, organizational, and problem-solving skills Strong communication and stakeholder management abilities Ability to work in a fast-paced, dynamic environment Experience (number of years and type of experience) Minimum of 5 years' experience in operations management, preferably in retail and/or B2B environments. Technical or specific skills (e.g., technical, computer) Excellent written and verbal communication skills; stakeholder management, and executive presentation skills. Close attention to detail with the ability to balance tactical execution and strategic thinking. Ability to perform intermediate-level mathematics, such as calculating percentages. Proven, excellent communication skills, meeting organization, and management.