OTC Operations Manager
Xerox View all jobs
- Cebu
- Permanent
- Full-time
Key ResponsibilitiesCulture & Environment: Foster an inclusive, collaborative, and psychologically safe work environment that promotes innovation, well-being, and team engagement.Governance & Compliance: Ensure adherence to organizational policies, regulatory requirements, and ethical standards.Performance Enablement: Implement modern performance management practices including real-time feedback, coaching, and development planning.Operational Excellence: Utilize practical problem-solving methodology, automation, and process improvement tools to streamline workflows and eliminate inefficiencies.Strategic Leadership: Translate strategic goals into actionable plans. Lead transformation initiatives and change management efforts.Stakeholder Engagement: Build strong relationships with internal and external stakeholders. Ensure transparent communication and alignment across teams.Financial Stewardship: Monitor and manage budgets, forecast resource needs, and identify cost-saving opportunities.Talent Development: Lead recruitment, onboarding, and upskilling initiatives. Champion employee growth through mentoring and career pathing.Digital Fluency: Advocate for and implement digital solutions to enhance operational capabilities and customer experience.Other Duties: Perform additional responsibilities as required to support business continuity and growth.COMPETENCIES, SKILLS, KNOWLEDGE & ABILITIES:
Skills / CompetenciesContinuous Learning & Growth MindsetSystems Thinking & Strategic AgilityCustomer Centricity & Experience DesignPeople Leadership & Emotional IntelligenceInnovation & Change LeadershipData Literacy & Analytical ThinkingCollaboration & Cross-functional TeamingProject & Program ManagementDigital Transformation & Automation AwarenessRisk Management & Decision-MakingProficient in Microsoft Office Suite (Outlook, Word, Excel, PowerPoint)Behavior?Proactive and EmpoweredThinks ahead and anticipates actionsSelf-motivated to enhance and simplify programs, processes, and experiencesTake actions based on observed needs without waiting for directionCreativeMoves with speed and urgency to actively address the needs of the businessInnovates to do things differently, more simply and effectivelyPivots quickly to address unanticipated obstaclesAccountableAccepts responsibility for decisions and actionsAcknowledges and learns from experienceCollaborativeInclusive of others to reach the best solutionShares information and success with othersExpands understanding by seeking others perspectivesCustomer-focusedMoves decisively to solve customer and business challengesActs with passion and conviction in interactions with customers, partners, and colleaguesEDUCATION, EXPERIENCE & CERTIFICATIONS BASIC REQUIREMENTS:Bachelor’s degree in any Business-related course, Operations Management, or related fieldMinimum 2 years of leadership experience in a shared services or IT-enabled environmentCertifications in Lean Six Sigma, Agile, or Project Management are a plusShare this job:Xerox is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity or expression, sex, marital status, sexual orientation, physical or mental disability, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law. Learn more at https://www.xerox.com/en-us/jobs/connection and explore our commitment to connection and belonging! People with disabilities who need a reasonable accommodation to apply or compete for employment with Xerox may request such accommodation(s) by sending an e-mail to XeroxTARecruiting@xerox.com. Be sure to include your name, the job you are interested in, and the accommodation you are seeking.© 2026 Xerox Corporation. All rights reserved. Xerox® and Xerox and Design® are trademarks of Xerox Corporation in the United States and/or other countries.