Quality Analyst - UK Financial Collections

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Quezon City, Metro Manila
Permanent
Full-time

16 days ago
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About the job: Quality Analyst - UK Financial Collections (Quezon City) | OnsiteStart Date: 27-MarType of Support: VoiceWork Arrangement: 100% Onsite (Quezon City)Nature of the Account: UK Financial Customer ServiceShift Schedule | Rest Days: Shifting schedules, UK timeEducational Requirement:

Graduate of Bachelor's Degree

Work Experience:

Minimum of 2 years' work experience in US/UK banking operations and quality assurance in a call center or shared services environment
2 to 4 years of contact center experience in the banking industry
Basic understanding of quality methodologies like Six Sigma, Lean, Kaizen, etc.
Excellent communication & feedback/coaching skills
Good to have: Exposure to UK banking or collections experience in other verticals

TASQ Staffing Solutions