Compliance & Reporting Specialist
Sinch
- Philippines
- Contract
- Full-time
- Be a compliance expert- monitor and approve live message content for customer campaigns, looking
- Respond to campaign approvals in a timely manner, approving campaigns within 60 seconds of
- Detect and report fraudulent activity and take actions to block accounts and notify customers
- Work with the Scam Compliance Team in relation to carrier and regulatory reporting
- Validate and approve new account sign-ups within 15 minutes, validating that their account settings are
- Stay up to date on regulatory requirements for acceptable/unacceptable message content in different
- Share trends and learnings about new types of detected content and/or new styles of fraudulent attacks
- Verification of campaign sent within 60 seconds
- Verification of new account sign-up within 15 minutes
- Consistently complete assigned tasks within defined timeframes to a high standard of quality, and following appropriate processes
- Contribution to the achievement of individual and overall team metrics
- Reduction of spam/fraud incidents reduced month on month
- Proven track record of completing tasks according to SLAs or in accordance with a set of quality
- Outstanding written and spoken English
- Proven experience working autonomously
- Can-do attitude with a passion for developing new business processes and procedures
- Established home office with high-quality/high-speed internet connection