Business Analysis Associate I (Alteryx)

Metro Manila
Permanent
Full-time

8 hours ago

Job Category: Business AnalysisJob Description:Help protect customers and the firm by leading work that strengthens controls across Home Lending operations. In this role, you will guide external exam and remediation efforts end-to-end, translating complex findings into clear actions. You will partner across business, legal, compliance, and controls to deliver high-quality responses and measurable improvements. Your work will directly reduce risk, improve processes, and build confidence with external stakeholders. Join a collaborative team where your ideas, ownership, and communication skills will make a visible impact.As an Associate (Business Analysis Associate I) in Customer Operations - Internal Controls and Support (Home Lending), you will lead external exam and remediation case correction oversight and help drive sustainable process and control improvements. You will investigate exceptions, conduct complex research, and turn insights into clear recommendations and actions. You will collaborate across functions and communicate effectively with senior leaders to deliver timely, high-quality outcomes. You will help us strengthen risk management while improving the day-to-day experience for our partners and customers.Job responsibilities

Lead external exam and remediation case work through the full project delivery lifecycle
Partner with stakeholders to gather requirements, clarify expectations, and align on scope and deliverables
Investigate exceptions, perform complex research, and document findings with clear rationale and evidence
Conduct root cause analysis and recommend practical solutions that improve controls and processes
Draft clear executive-ready updates, summaries, and communications for senior management
Prepare and deliver written and verbal presentations to senior leaders and stakeholders
Identify risks, obstacles, and dependencies early, and drive timely issue resolution with a sense of urgency
Document, review, analyze, and evaluate business processes, systems, and user needs to support change
Coordinate with business groups, legal, compliance, and controls partners to deliver complete, on-time request responses
Facilitate discussions across differing viewpoints to reach decisions and advance outcomes
Stay current on applicable regulatory requirements and apply them to day-to-day responsibilities

Required qualifications, capabilities, and skills3 years of experience in business analysis, operational risk, controls, audit support, or remediation execution * 3 years of experience managing work through a project delivery lifecycle, including planning, execution, and reporting

3 years of experience producing executive-ready written communications (summaries, presentations, or formal updates)
Demonstrated ability to present clearly in both virtual and in-person settings to senior stakeholders
Proven experience investigating operational exceptions and documenting evidence-based conclusions
Demonstrated root cause analysis and problem-solving experience leading to implementable recommendations
Strong stakeholder management skills, including influencing outcomes across cross-functional partners
Strong verbal communication skills, including active listening and confirming understanding and alignment
Strong written communication skills with clarity, conciseness, and professionalism
Strong analytical thinking and decision-making skills grounded in facts and risk awareness

Preferred qualifications, capabilities, and skills

Experience supporting external reviews such as investor, insurer, regulator, or rating agency exams
Experience in mortgage or Home Lending operations
Experience partnering closely with legal, compliance, and controls teams on request responses and remediation
Experience facilitating process improvement workshops and driving change adoption across teams
Experience creating or updating policies, standards, or procedures in a controlled environment
Advanced skills in presentation development using standard office productivity tools
Experience working in highly virtual, cross-organizational environments with multiple concurrent priorities

About Us:JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our for more information about requesting an accommodation.About the Team:Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction.For many, owning a home is the ultimate dream and we're here to help customers make responsible choices throughout the home buying process through our online tools and advice. Whether purchasing a first home or vacation home, refinancing an existing loan or tapping into a home equity line of credit, we offer comprehensive services to help homeowners at every stage of their journey.

JPMorgan Chase

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