Technical Support Associate

Multisys Technologies Corporation

Paranaque City, Metro Manila
Permanent
Full-time

1 month ago

Job Summary:
A Technical Support Associate is responsible for managing, maintaining, repairing computers / kiosks and hardware components. S/He also diagnoses and repairs faults, resolves minor network issues, installs and configures hardware and software.Essential Duties and Responsibilities:
Troubleshooting and Maintenance

Monitors and maintains computer systems and networks;
Diagnoses and solves hardware or software faults;
Follows diagrams, policies, standard operating procedures (SOPs) written instructions to repair a fault or set up a system;
Installs and configures computer hardware operating systems and applications;
Coordinates with vendors and suppliers under the supervision of the Immediate Superior;
Replaces parts, as required or needed;
Provides daily technical support services;
Conducts electrical safety checks on computer equipment and other hardware assets; and
Tracks and documents client/user issues using a ticketing system.

Customer Service

Ensures quick resolution of all issues or concerns;
Explains technical details to clients/users using simple and easy-to-understand terms;
Establishes and maintains strong and long-term relationship with internal and external customers; and
Keeps abreast with company products and services to provide proper assistance.

General

Prepares and submits daily, weekly, monthly, and annual reports, as required by the Immediate Superior
Assists and participates in human resources and other company activities; and
Performs other related tasks that may be assigned.

Qualifications:

Bachelor’s degree in Computer Science/Information Technology or any relevant field
With at least 1-year experience in technical support
Fluent in English and Filipino (oral and written)
Tech savvy
With the ability to quickly identify problems, form solutions, and execute step-by-step troubleshooting procedures
Willing to be deployed and do field work across the Philippines

Special Leave Benefits for Women
Free Lunch or Snacks
Gym Membership
Paid Sick Leave
Single Parent Leave
Paid Bereavement/Family Leave
Paid Vacation Leave
Maternity & Paternity Leave
Medical, Prescription, Dental, or Vision Plans

Other:

Calamity Leave
Clinic
Court
Game Room
Garden
Mental Health Benefit
Music Studio
Salon
Spacious Free Parking
Tree house

Entry Level / Junior, Apprentice IT and Software Information Technology / IT 1 opening Bachelor's degree graduateMultisys Technologies Corporation is considered one of the leading software solutions company in the Philippines that provides a wide range of cost-effective, full-scale software services, system platforms, and integrations being used by thousands of companies and organizations.Empowering Your BusinessA leading software company in the Philippines, Multisys has been steadfast in seeking greater digital transformation for the country, through systems design, development (programming), and deployment (implementation).Who We AreWe are a software solutions company backed by a team of full-stack developers and elite programmers.What We DoMultisys empowers businesses and is a partner to everyone. The wide breadth of copyrighted platforms and solutions that we openly offer underscores our relentless commitment to helping private companies operate more efficiently and grow, as well as to assist government agencies for faster and more effective delivery of services to the public.How We HelpWe put our heart and core on system automation and integration services that expedite various processes and transactions—ultimately helping reinforce the ease of doing business across the Philippines archipelago.Corporate PrincipleWe pursue and bring solutions beyond software development to create impactful advancement to empower businesses.Our MissionOur mission is to build a sustainable and future-ready society by providing smart solutions to empower businesses and partners to expedite and streamline their processes.Our VisionOur vision is to revolutionize ways of life towards greater digital transformation through innovative software solutions.Our CultureWe Work to Play and Play to WinWe maintain a casual work environment to inspire our people and help them achieve more.

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