QA Specialist - Telesales
Cartrack View all jobs
- Makati City, Metro Manila
- Permanent
- Full-time
- Assess and rate inbound and outbound "sales" calls according to company quality standards.
- Collaborate with Team Lead and Trainer to communicate above standards results to agents and supervises them on a daily basis.
- Provide concise feedback with advisable reply and valuable action plan.
- Consolidate sales agents' QA scores and draft daily, weekly and monthly report.
- Provide consolidated feedback to managers and supervisors on a daily and weekly basis.
- Bachelor's Degree holder.
- A strong background in Sales /Telemarketing call audits, assessing and rating inbound and outbound calls according to company quality standards.
- Owns a deep understanding on Sales Metrics, Model and Structures.
- At least a year of experience in auditing sales calls and coaching agents.
- With Attention to Detail, Analytical Skills, Coaching Skills, Listening Skills and is Objective.