Jr. End User Support Specialist

Chubb

Philippines
Permanent
Full-time

2 hours ago

Job Category: End User SupportJob Description:Junior End User Support SpecialistKey Responsibilities:

Provide first-level technical support to employees, addressing hardware and

software issues, and logging, troubleshooting, and resolving help desk tickets.

Ensure that all incidents and service requests coming into the Service Desk are

handled correctly and promptly.

Act on incidents that are approaching or have reached the point of breaching our

service level agreements.

Properly escalate incidents to the application owner according to the impact,

severity, and urgency.

Monitor and administer the network and its various applications to ensure system

reliability, availability, and security.

Assist with new hire processing, including account requests, verification, and

equipment configuration and setup.

Install, configure, and troubleshoot computer systems, hardware, and software.
Perform daily IT tasks and help maintain and update the company's IT systems,

including servers and networks.

Support the IT team in managing user accounts, permissions, and IT inventory and

asset tracking.

Solve problems with various appliances, including laptops, Dell Wyse projectors,

Webex kits, monitors, printers, servers, and network equipment.

Install software updates, patches, and security fixes to keep systems up to date and

protected against vulnerabilities and exploits using SCCM (System Center
Configuration Manager) & Rapid7.

Implement and monitor security measures, such as firewalls, antivirus software,

and intrusion detection systems, to protect the organization's data and systems
from cyber threats.

Maintain detailed documentation of IT systems, configurations, and procedures,

and generate reports on system performance, security incidents, and compliance
with IT policies.

Work closely with other IT professionals, such as Profile Admin, Network Engineers,

Cybersecurity Analysts, Database Administrators, and Application Owners to
coordinate IT projects and resolve complex issues collaboratively.

Maintain and update IT documentation, including user manuals and system

configurations.

Assist in the implementation of IT projects and initiatives.
Train end-users on best practices for technology use and security protocols.
Collaborate with IT teams to enhance user experience and resolve complex issues.
Provide hands-on support to our specialist teams with server, network, and

telephony infrastructures.

Design and build applications

Qualifications:Qualifications:

Graduate of degree in Information Technology, Computer Science, or a related field
Minimum of 1 years of relevant experience in IT/Tech Support or related roles.
Basic understanding of computer systems, networks, and software applications,

including knowledge of network and system security.

Familiarity with troubleshooting techniques, problem-solving skills, and

hardware/software installation.

Strong communication and customer service skills, with the ability to work

collaboratively in a team environment and independently.

Eagerness to learn quickly and adapt to new technologies and processes.
Willing to work during Night Shift, Holidays and provide on call support

Preferred Skills:

Knowledge with Windows operating systems, VMware Virtual Desktop, networking,

ticketing systems, and telephony systems (e.g., Avaya & CXone).

Knowledge of programming languages (e.g., Visual Studio, MS Access) is a plus.
Familiarity with database management and basic SQL.

Chubb

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