With a startup spirit and 115,000 + curious and courageous minds, we have the expertise to go deep with the world’s biggest brands—and we have fun doing it! We dream in digital, dare in reality, and reinvent the ways companies work to make an impact far bigger than just our bottom line. We’re harnessing the power of technology and humanity to create meaningful transformation that moves us forward in our pursuit of a world that works better for people.Now, we’re calling upon the thinkers and doers, those with a natural curiosity and a hunger to keep learning, keep growing. People who thrive on fearlessly experimenting, seizing opportunities, and pushing boundaries to turn our vision into reality. And as you help us create a better world, we will help you build your own intellectual firepower.Welcome to the relentless pursuit of better.Inviting applications for the role of Management Trainee, Invoice to CashIn this role, the Payment Processor is responsible for the timely processing of critical/urgent and utilities vendors.Responsibilities· · Support one of the Biggest Financial Banks in the World by providing outstanding Customer Service Experience to their existing Clients· · Expertly and promptly resolve client inquiries at the first point of contact or call out to appropriate level for resolution· · Be able to service customers on a variety of topics, which can include, but not limited to, providing account transactions details, placing investigations, or on-line navigation assistance· · Customer Service for American consumer credit card customers· · Use of CRM tools & collecting/documenting detailed information· · Ability to utilize tools and resources appropriately to efficiently resolve customer inquiriesQualifications we seek in you!Minimum qualifications· · At legal age by the time of application· · High School / Senior High School graduates are accepted, College graduates are preferred· · Ability to perform in a fast-paced and high volume service center· · Ability to multi-task alongside compliance to the process· · Shall pose no challenges in adhering to work schedules· · Flexible to work in any schedule· · Excellent data entry skills· · Detail orientedPreferred qualifications· · Able to demonstrate understanding while improving chance to create rapport with the customer· · Has previous experience in meeting/driving Net Promote Score performance/expectations, preferably in a customer service business for Consumer Credit Cards· · Displays excellent English oral and written communication skills - using accurate grammar with smooth flow· · Displays excellent problem solving and decision-making skills· · Proficient computer skills and attention to detail· · Significant months of experience in the phone customer service field is desired· · Negotiation and analytical skills· · High level of integrity· · Ability to multi-taskGenpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. For more information, visit . Follow us on , , , and .Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.
