The Global Financial Crime & Fraud Prevention organisation is comprised of all Financial Crime related capabilities like Customer Due Diligence, Transaction Monitoring, Screening, Quality Control, Remediation, and Delivery Tribe Client Tax Services and Fraud Prevention. The organisation aims to maintain and improve the effective & efficient management of ING's AML/Financial Economic Crime (FEC) and Fraud risks, a.o. by establishing standardised guidance, processes, technology and shared operational processing. The Global CDD and KYC Control domain ensures that ING has a state-of-the-art CDD practice in place, is effectively and efficiently managing the CDD risk and operations and the overall KYC Retail & Wholesale risk across countries to improve both effectiveness and efficiency. It includes definition of the CDD Target Operating Model, in a way to comprise all AML/ KYC related policies and implement this as a global standard across the world, the oversight of the bank wide CDD business as usual (BAU) activities, including operational execution across Retail and Wholesale (service ownership). The Financial Crime & Fraud Prevention department in ING Hubs Philippines is part of the Global Financial Crime & Fraud Prevention organization and is responsible for executing timely & high-quality operations, as well as providing expert (CoE) functions for the global organization. The team is a crucial capability hub in the global organization and with it is at the heart of its overall strategy. The opportunity - Retail CDD Cluster Lead The Retail CDD Cluster lead is responsible for all Retail CDD services in ING Hubs Philippines, covering all client types and CDD journeys. The primary purpose of the role is to ensure that ING has a state-of-the-art CDD practice in place, is effectively and efficiently managing the Retail CDD risk and operations of the countries serviced. The scope of the role includes: Accountable & responsible as service provider for all Retail CDD services across all countries in scope, and with it accountable for service performance which includes timely and qualitative reviews, ensuring sustainable SLA/KPI/KRI levels Hierarchical management of 1,000 FTE, with 4 - 6 senior managers (Super Circle Leads) as direct reports Together with global CDD Retail leadership, define the CDD Target Operating Model, in such a way to comprise all AML/ KYC related policies, and implement this as a global standard Formulate & implement strategy for talent development & capability build locally, and across hubs where applicable. Leadership and implementation on Retail CDD change programs locally, and where relevant driving the same globally Part of the local KYC management team, and represents ING Hubs Philippines in key global functional leadership forums (e.g. part of the Global CDD MT) Work closely with Operations PI lead in managing in-country operations and further migrations to the hub The role reports hierarchically to the Head of Financial Crime and Fraud Prevention in the Philippines, and functionally to the Global Retail KYC Control & CDD Services Tribe Lead. How to succeed We hire smart people like you for your potential. Our biggest expectation is that you'll stay curious. Keep learning. Take on responsibility. In return, we'll back you to develop into an even more awesome version of yourself. 15+ years relevant work experience in setting up and running large international operational functions with a strong knowledge of Wholesale and Retail Banking products Leadership experience, preferably as manager of managers: 7 years as a minimum (performance and workload management, staff recruitment, leading team meetings and 1-to-1s, setting KPIs), Proven leadership competencies and you have demonstrated your self-awareness, global perspective, decision quality and your ability to manage complexity, collaborate, drive engagement, ensure accountability, drive results, build effective teams and instill trust. You have 5+ years in KYC/Compliance functions, with strong preference for CDD operational experience, leading both onshore and offshore teams. Ability to cooperate with senior stakeholders in countries and global head office You have a strong experience in a working in a complex global matrix organization, with ability to interact with and drive progress amongst senior stakeholders Proven profound understanding of data, demonstrated digital and technological savviness, solid affinity with advanced analytics and artificial intelligence and are able to use that to optimise the services Proven profound communication, convincing and advisory skills with the ability to work at all levels in the organisation Proven track record in strong controls' environment and successful experience of interactions with Regulators Significant experience in running large complex programs and process reengineering You have an academic degree You have an accreditation or certification in FEC, FATCA, CRS, ESR or AML expertise areas. You have excellent interpersonal and organizational skills Fluent in English speaking and in writing. Willing and able to travel.