Server Engineer
Insight Enterprises
- Pasig City, Metro Manila
- Permanent
- Full-time
- Incident troubleshooting and issue resolution in a multi-customer Managed Services Environment, with 24x7x365 coverage
- Work extensively in our Service Now platform managing alerts, incidents, service requests and problems
- Follow ITIL practices regarding incident, problem and change management
- Respond to, close, and resolve alerts within or exceeding defined SLA
- Collaborate with internal technical and non-technical teams, as well as customers' technical and non-technical teams
- Escalate to senior level analysts after initial triage and documentation of all steps performed
- Co-ordinate with vendors to troubleshoot, repair, replace and regain functionality on hardware assets
- Co-ordinate with Internet Service Providers when connectivity is degraded to/from customer site(s)
- Creates and maintains and continually updates technical and process documentation
- Provides coaching, mentoring, and technical expertise to Services technicians
- Bachelor's Degree in Computer engineering and other computer related studies, ECE or IT related field, from a four-year College or University
- Windows Server OS 2012R2 - 2019 installation, configuration, management, and troubleshooting
- 5 years of experience in enterprise systems administration & operations support
- 5 years demonstrated ability to troubleshoot issues in, and manage a complete cloud infrastructure (Azure, Google, AWS) offering (compute, storage, network, Identity and access control, firewall and routing)
- 5 years continual management, troubleshooting and configuration changes within an enterprise virtualization platform, VMWare vSphere (ESXi) configuration, management, and troubleshooting
- 5 years of planning and managing backups and disaster recovery primarily in VEEAM and/or Commvault
- Founded in 1988 in Tempe, Arizona
- 11,000+ teammates in 19 countries providing Insight Intelligent Technology Solutions™ for organizations across the globe
- $8.3 billion in revenue in 2020
- Ranked #409 on the Fortune 500, #15 on the CRN Solution Provider 500, 2020 CRN Innovator of the Year Award
- 2020 Intel Innovation Partner of Year, 2020 Microsoft U.S. Partner of the Year and Worldwide Customer Experience Partner of the Year
- Ranked #7 on the 2021 Fortune World's Most Admired Companies (Information Technology Services industry), #70 on the Fortune 100 Best Workplaces for Diversity, #296 on Forbes World's Best Employers (#27 within IT), and #5 on the Phoenix Business Journal 2020 list of Best Places to Work
- Signatory of the United Nations (UN) Global Compact and Affiliate Member of the Responsible Business Alliance