Customer To Cash (CTC) Associate Director (Shared Services)
hr techx corp.
Taguig City, Metro Manila
Permanent
Full-time
8 days ago
Customer to Cash Associate Director (Shared Services) Taguig | On-site | Monday to Friday Job Summary We are seeking a strategic and people-oriented Associate Director to lead a newly established regional team within our Bulgaria-based Shared Service Centre. This role is responsible for delivering end-to-end Customer to Cash (CTC) services-including collections, disputes, marketing agreements, and master data-for our Australia and New Zealand business units. The successful candidate will drive service excellence, lead large-scale process transitions, and foster strong partnerships with commercial and finance stakeholders to ensure operational efficiency and continuous improvement. Key Responsibilities Leadership & Development: Build and mentor a high-performing team; manage a 'manager of managers' structure to drive a culture of accountability and excellence. Operational Excellence: Oversee daily CTC processes, ensuring all KPIs and Service Partnership Agreements are met or exceeded. Transition & Change Management: Lead the smooth migration of regional activities into the SSC and implement standard processes across the service center and BPO providers. Continuous Improvement: Drive a culture of innovation by rolling out technology solutions and optimizing end-to-end workflows. Compliance & Governance: Maintain a robust internal control environment, ensuring full compliance with SOX, legal, and regulatory requirements. Stakeholder Management: Act as a key partner to regional Business Units, Commercial teams, and external auditors to align CTC strategies with changing business needs. Qualifications & Experience Education: University degree in Finance, Accounting, Economics, or Business Administration. Experience: * Minimum 8 years of Finance/Accounting experience within a multinational environment. 5-7 years of people management experience (including at least 2 years managing other managers). Technical Skills: * Proficiency in ERP systems (SAP preferred). Advanced knowledge of MS Office Suite. Lean Six Sigma certification is highly advantageous. Communication: Fluent English (C1 level) with the ability to influence senior stakeholders and present complex data clearly. Behavioral Competencies Exceptional problem-solving skills and attention to detail. Strong organizational skills with the ability to manage competing priorities in a fast-paced environment. A customer-centric mindset with a focus on delivering high-quality service. Proactive approach to taking ownership and driving change.