Customer Experience Agent - San Nicolas

Alorica

Laoag City, Ilocos Norte
Permanent
Full-time

1 month ago

Job Description:Join Team AloricaAt Alorica, we're redefining what it means to be a global leader in customer service and experience one interaction at a time. With Alorica-at-home and locations in 18 countries around the world, we offer endless career opportunities from customer service, training, and tech support, to management, recruiting, and more. And we're proud to say over 70% of our leaders are promoted from within!But that's not all…we also provide a full range of benefits to help our employees achieve financial, emotional, mental, and physical well-being including supporting their own communities through Making Lives Better with Alorica (MLBA). MLBA is our award-winning, in-house non-profit charity that's focused on empowering people through mission-focused work.Job SummaryAs part of Team Alorica, you'll help our clients by addressing their customers' concerns, providing support, and resolving issues.Qualifications:RequirementsHigh school diploma or GED
Customer service experience is a plus
Strong computer navigational skills
Familiarity with Microsoft Office applications (Word, Excel)
Excellent oral and written communication skills
Exceptional listening/comprehension skills
Professional and courteous
Customer oriented
Work EnvironmentRegular work performed in a climate-controlled, call-center environment.
Ongoing usage of phone and computer systems
Physical DemandsConstant sedentary work
BenefitsHealth, dental, and vision coverage/HSA
PTO
Paid holidays and sick time
Leadership programs
Paid training and tuition reimbursement
Employee assistance programNext StepsPlace an application
Complete your online assessment if applicable
Our team will review your application
If selected to move forward, our team will follow up directlyDISCLAIMER: The above information on this description has been designed to indicate the general nature and level of work performed by employees in this classification.Alorica is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against based on disability.Posting Description for External Candidates
Operations.Customer Experience.Customer Experience.Agent - PH
checked Enter Custom External Posting Description
Short Description for External Candidates
Description for External Candidates
GET TO KNOW ALORICA
At Alorica, we only do one thing - make lives better, one interaction at a time. We're a global leader in customer service and experience, serving the world's biggest brands with tens of thousands of employees in hundreds of locations around the globe.JOB SUMMARY
Performs routine customer service phone support to client specific needs. Work is performed under regular supervision.
Qualifications for External Candidates
RequirementsHigh school diploma or GED
Customer service experience is a plus
Strong computer navigational skills
Familiarity with Microsoft Office applications (Word, Excel)
Excellent oral and written communication skills
Exceptional listening/comprehension skills
Professional and courteous
Customer oriented
Work EnvironmentRegular work performed in a climate-controlled, call-center environment.
Ongoing usage of phone and computer systems
Physical DemandsConstant sedentary work
BenefitsHealth, dental, and vision coverage/HSA
PTO
Paid holidays and sick time
Leadership programs
Paid training and tuition reimbursement
Employee assistance programNext StepsPlace an application
Complete your online assessment if applicable
Our team will review your application
If selected to move forward, our team will follow up directlyDISCLAIMER: The above information on this description has been designed to indicate the general nature and level of work performed by employees in this classification.Alorica is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against based on disability.

Alorica

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