Customer Service Representative | Travel and Hospitality Account

TDCX

  • Pasig City, Metro Manila
  • Permanent
  • Full-time
  • 16 days ago
#BeMoreDo you aspire for a rewarding career that lets you do more and achieve more? Unleash your full potential at work with TDCX, an award-winning and fast-growing BPO company.Work with the worlds most loved brands and be with awesome, diverse people. Be home, belong, and start your journey to #BeMore!Top reasons to work with TDCX
  • Competitive remuneration, great perks, and performance incentives
  • Comprehensive medical, insurance, or social security coverage
  • World-class workspaces
  • Engaging activities and recognition programs
  • Strong learning and development plans for your career growth
  • Positive culture for you to #BeMore at work
  • Easy to locate area with direct access to public transport
  • Flexible working arrangements
  • Be coached and mentored by experts in your field
  • Join a global company, winner of hundreds of industry awards
What is your mission?As a Support Ambassador, you will provide customer service and/or troubleshooting support through email/phone/chat to customers and offer consultative support.You are also required to perform these job functions:
  • Provide friendly and efficient service to the travel community
  • Be a first point of contact to handle and resolve customer complaints
  • Respond professionally to inbound phone calls, including urgent situations
  • Identify and escalate issues appropriately
  • Compose thoughtful and accurate messages or customize prepared responses to customers through deferred channels (messaging or chat)
  • Research information and troubleshoot problems using available resources
  • Arbitrate in situations between users
  • Monitor and control numerous concurrent tasks in tandem
  • Proactively and independently work to meet targets and goals

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