About UsThrive is a rapidly growing technology solutions provider focusing upon Cloud, Cyber Security, Networking, Disaster Recovery and Managed Services. Our corporate culture, engineering talent, customer-centric approach, and focus upon “next generation” services help us stand out amongst our peers. Thrive is on the look-out for individuals who don’t view their weekdays spent at “a job”, but rather look to develop valuable skills that ignite their passion and lead to a CAREER. If you’re attracted to a “work hard, play hard” environment, seeking the guidance, training and experience necessary to build a lucrative career, then welcome to THRIVE!!Position OverviewThrive is seeking a driven, detailed-oriented Senior Systems Administrator to join our rapidly growing team. As a Managed IT Services Provider, we consult with a diverse set of clients. Your dedicated client portfolio could potentially consist of a mix of high-pressure financial firms, medical practices, trendy hospitality providers, and manufacturing companies. Due to the various industries of our clients, your task list will shift greatly. A typical day can involve anything from working on network connectivity issues, server room buildouts, Exchange migrations, merger and acquisitions project team participation, handling of VIP and Severity 1 technical support issues. The position also requires you to be a team player that can mentor other engineers. We pride ourselves on a culture that is built on trust, learning, and collaboration.ResponsibilitiesService Delivery (Operations)Technical ownership of assigned clientsActive participant in determining the efficacy and efficiency of existing client infrastructure, systems, software, and processesMake recommendations for the completion of projects to meet client needs as well as improve identified deficienciesOwnership and resolution of escalated client technical issuesIncludes working with client and their vendors until resolution is reachedEscalations focus on infrastructure and critical business impacting issuesDocumentation and network diagram creation and updatesChange control approvalReviewing changes written by other engineersWriting changes for complex tasks to be executed by other engineersChanges follow established processes and/or industry best practicesProblem identification, reason for outage and root cause analysis documentation for all issues depending on situation and outcomeIdentify systemic and pervasive issues related to products and/or processes and drive actions to prevent future problemsParticipate in ‘2nd Level’ on-call rotation2nd level on call consists of issues already reviewed by a 1st level on-call engineer and determined to be outside of their ability to resolveStrategic and Account ManagementCollaborate and partner with Account Management Team on Technology Business Reviews, strategic technology road-mapping, quarterly business reviews, and architecture improvementsSpeak both to a wide array of technologies in-depth as well as to C-level executivesReviewing project scopes for existing customersTechnical validation of project planUnderstand business-case and ensure project plan meets the needs of the clientParticipate in technical account management and other client calls as neededLeadership and Soft SkillsTranslate technical information and articulate findings and next steps clearly to peers, management, and clientsIdentify and appropriately document and present potential improvements to internal Thrive process and procedure to improve customer satisfaction and engineering efficiencyMentoring junior and mid-level engineersProvide articulate and appropriate guidance empowering them to solve issues with confidenceAssist in fostering the development of ‘soft skills’Provide guidance on career development as requestedEducation and ExperienceAbility to work in a fast paced, challenging environment with a diverse client baseStrong analytical and end to end problem identification, management, and resolution skillsBachelor’s Degree in Information Technology or related discipline preferred or equivalent combination of education and relevant work experience7+ years of technical support experience with increasing responsibilities; managed services experience preferredTechnical subject matter expert on MSP products as they relate to Thrive’s services.Written and verbal communication skills; including the ability to clearly articulate technical issues to both technical and non-technical audiences and explain impact in business terms.Proficiency in the following technical disciplines with a mastery of at least two:VMware Systems AdministrationWindows Server Systems AdministrationExchange Administration (On-Premise, Hybrid, Office 365)Office 365 AdministrationAzure administrationMobile Device Administration/Management Remote Computing (Microsoft RDS, Citrix)LAN/WAN Administration (FortiGate/SonicWALL/Cisco/Meraki)Wireless Administration (Meraki, Cisco)Server Infrastructure AdministrationSAN/NAS AdministrationPowered by JazzHR
