Human Resource Manager | Employee Relations

Full Potential Solutions

Davao City
Permanent
Full-time

2 months ago

Job Description:OverviewFull Potential Solutions (FPS) is a performance-based analytically driven omnichannel solutions organization with operations in Kansas City, MO, Chennai, India, and Manila, Philippines that puts culture and employees first. We are a rapidly growing global company, employing the best people, processes and proprietary technology to deliver groundbreaking solutions for our clients and fulfilling careers for our employees.We invest in our people and put culture first because we believe that happy, fulfilled teams deliver breakthrough results. FPS offers a competitive suite of benefits for our employees, including a lucrative compensation program, medical, dental and vision benefits, and the opportunity for high potential career growth with a fast-growing company.Our Core Values:

Integrity - Do what’s right for everyone: clients, shareholders, partners & colleagues, TEAM is more important than self, and create an atmosphere of mutual respect
Excellence - Deliver exceptional client results, Reward and recognize performance, and Relentless pursuit of improvement
Accountability - Act like an owner, take pride in our work, Measure results (your own and our clients), Be passionate
Grace - Respect and appreciate differences, Care for one another, Humility, Make work personal

Our Mission: To create conditions within which people can thrive!The Human Resource Business Partner Manager will be responsible for the following:
Responsibilities

Define strategic and operation direction of the People & Culture (Human Resource) group, including defining the operational model, process design and improvement, systems of work and technology, team leadership and talent management.
Define, monitor and ensure the delivery of comprehensive set of performance metrics that are relevant to the Human Resource operational model
Establish standards and procedures for handling employees’ questions, transactions and administration of Human Resource programs
Provide leadership and ownership in determining service level agreements, determining control standards and identifying issues escalation matrix

Qualifications

Bachelor’s degree in business or related Human Resources field, CPHR / SPHR strongly preferred.
Seven to ten years of HR or call center experience preferred.
Proven experience leading human resources functions in a site or WFH set-up
Actively solicits customer feedback to develop a solid ongoing relationship
Exhibits good listening skills. Communicates cross-functionally to ensure all parties are informed as needed.
Defines team roles and responsibilities based on objectives and measures.
Pursues work with energy, drive and perseverance.
Integrates complex or conflicting information to arrive at clear and timely decisions
Effectively communicates team members’ strengths and development needs to reinforce performance improvement.
Seeks alternatives to the status quo. Leverages diverse resources.
Must be willing to work onsite in Damosa IT Park.

Full Potential Solutions

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