Acct Receivable Spec I

• Contacts customer via calls, send out emails to follow up Past Due accounts in the assigned portfolio.
• Ensures timely collections to include escalation, managing customer relationships and account research.
• Forwards any accompanying offsets/adjustments to appropriate personnel. Research disputed delinquent account balances.
• Looks for the best solution in order to facilitate early payments.
• Recommends accounts that needs escalated collection effort.
• Recommends accounts for 3rd Party Collections.
• Answer inbound calls timely. Independently analyze each assigned account and execute a plan for collection and reconciliation appropriately.
• Requires discussions with product if a payment arrangement is requested.
• Payment reconciliation.
• Accountable for all aspects of contacting clients, account reconciliation including billing research, credit request submission and cash application analysis.
• Interacts frequently with inter-departmental associates for the purpose of resolving outstanding issues.
• Will determine which accounts to put on hold due to non-payment.
• Work closely with Management team to maximize collections and provide weekly reports Interpret and understand contract terms to maximize collections.
• Perform related duties and special projects as assigned. Update weekly report to provide account updates.
• Adheres to division of support’s defined metrics.
• Portfolio Size Assignment: Minimum $1,000,000 and approximately 600 accounts.

• Minimum of 2 years’ experience in Business-to-Business Accounts Receivable Collections required.
• Strong knowledge of collection processes and AR Policies & Procedures.
• Excellent Customer Service Skills.
• Research and reconciliation skills required.
• Excellent negotiation and customer service skills required.
• Average proficiency with MS Excel and Microsoft Office Suite required.
• Excellent verbal and written communications skills.
• Strong attention to detail and excellent follow-up skills required.
• Ability to prioritize and manage multiple tasks.
• Must be able to work well with individuals at all levels inside and outside of the organization.
• Self-Starter with the ability to work with minimal supervision.
• Flexible to work overtime as required.
• Willing to work in night shift. Salesforce Experience a plus.

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