Call Center Trainer - Retail
- Cebu City, Cebu
- Permanent
- Full-time
Account Type: RetailStart Date: August 15Support Type: Voice SupportWork Arrangement: Fully Onsite in Cebu CityShift Schedule & Rest Days: 24/7 coverageEducational Requirement: College DegreeWork Experience:
- At least 1 year of experience as a Trainer
- Preferably with a retail background, but candidates with experience training for any customer service accounts are also acceptable
- Strong communication skills
- Ability to perform a training demo based on a customer service approach provided by trainers; candidates capable of creating a training demo for handling time would be an advantage
- Curriculum Development: Designing and developing training materials such as guides, manuals, presentations, and possibly instructional videos covering customer service skills, product knowledge, system usage, and company policies.
- Training Delivery: Facilitating training sessions through various methods like classroom seminars, workshops, and role-playing exercises for both new hires and existing call center agents.
- Performance Evaluation & Coaching: Measuring the effectiveness of training through assessments and performance metrics, identifying areas for improvement, and providing one-on-one coaching and feedback to agents.
- Needs Assessment & Collaboration: Partnering with managers and leadership to identify skill gaps and training requirements within the call center, then creating strategies to address those needs.