At Probe Group, we're powered by passion, driven by curiosity, enriched by a purpose to do it better. We work hard and love a good challenge (or multiple). With clients spanning across the Pacific, Asia and North America, we’re no stranger to thinking big and working with innovative minds to achieve great success. We are dedicated to doing things better than the day before, and our exponential growth is living proof that we have stayed true to this ethos. At Probe, expect to think differently, challenge the norm and find your purpose.Main Activities and Responsibilities:Fully onsite duty.Ensure the availability and productivity of computing the devices on every seat used by the businessEnsure the safekeeping of IT assets and its managementBe part of the primary service relationship interface between key site leaders and IT for service related activities.Participate on the plan and execute on the service management framework through service review meetings, service improvement and strategy plans and relationship health checksFoster open communications between site stakeholders, establish relationships and clear understanding of business requirementsBe an effective point of escalation for site key leaders and stakeholders, as required, to manage and resolve IT services issues.Review the ongoing IT delivery and assurance activities and provide periodic reportsParticipate on Monthly business reviews and meetingsDrive appropriate initiatives and improvement plans to achieve increased customer satisfactionOwn and drive to completion issues on improvement and implement action plans as requiredFoster a culture of communication and continuous improvement of IT service, tools, technologies, standards and overall performance of the operation.Core Competencies:Strategic InvolvementBusiness AcumenAbility to work and coordinate with cross-functional teamsIncreased AutonomyOwnership of OutcomesInnovation and Continuous ImprovementDecision-Making AuthorityKey Skills and Capabilities:Ability to lead multiple IT teams to meet or exceed business expectationsQuality Focus and Attention to DetailStrong organizational and time management skills, with the ability to prioritize and manage multiple tasks effectively.Analytical mindset with the ability to analyze performance metrics and make data-driven decisionsCollaborative mindset and the ability to work effectively with cross-functional teamsContinuous learning mindset, staying updated with industry trends, ITIL framework updates, and best practices.Experience with enterprise desktop end to end managementQualifications and Typical Experience:Bachelor’s degree in Information Technology / Computer Studies / Engineering or similarITIL Certification (Desirable but not required)P.S: It's a rotational shift
