Solutions support for establishing Statement of Work (SOW) and related Service Level Agreement (SLA), determine potential process improvement & transformation opportunities and FTE identification. Participate in Client Orals and Workshops. Participate in Transition/Migration through developing L1/L2/L3 process maps, lead and engage client discussions to agree on final solution, scope of work/process design and tools to be used. Monitor Knowledge Transfer (KT) progress and ensure that topics will be revalidated against SOW and identify potential gaps. Work closely with operations and Transition Manager (TM) to ensure smooth migration. You will be responsible for monitoring and managing the successful Transformation and subsequent delivery of the Service Operations Management (SOM) workstream, working with several external clients, to ensure that they are structured appropriately to deliver both direct and indirect business benefits. Performs data & process analysis, due diligence and compare it against industry benchmark to assess operation's current maturity. Identify opportunities for improvement either through process reengineering, transformation or implementation of automation or tools. Responsible to achieve transformation at a high level of change management experience, including challenging, inspiring and leading the team. Lead business change management, responsible for delivering multiple organisational change programmes which deliver the transformed operating model for client. Provide Operational support during critical situation Qualifications: A Certified Public Accountant or Bachelor of Science in Accountancy graduate Experience of 8+ years of experience in Finance domain and preferably in a BPO environment Proven experience in end to end Record to Report process. In depth process knowledge in central finance reporting, management reporting and report Validated skills and experience in handling various aspects of Record to Report (Journal Entries, Balance Sheet Reconciliations, Month-End Close activities, Intercompany Accounting, Fixed Assets, Financial Planning and Analysis, Audit support, Statutory support, Financial Statement preparation, reporting and analysis) Prior Exposure in having implement ERP or tools in F&A environment Prior exposure to Solutions and Process Transition/Migration Willing to work onsite in Eastwood, Quezon City Night Shift schedule - Mondays to Fridays Show more Show less