Are you a high-achiever who thrives on ownership, excellence, and helping others succeed?Do you have the grit, energy, and leadership to ensure clients stay motivated, satisfied, and loyal?This is your shot to lead Customer Success at one of the most results-driven fitness brands in the country. Were looking for an elite operator , someone who can balance precision with passion, process with empathy, and strategy with action.THE MISSIONAs Customer Success Manager, your mission is simple:Keep our clients happy, engaged, and getting RESULTS.You will own the end-to-end experience post-sale, ensuring every member feels seen, supported, and set up for success. From onboarding to retention, renewals to referrals, you're the bridge between promise and performance.You will also lead a team of Customer Success Associates deployed across our club network, ensuring that frontline service is consistent, proactive, and aligned with our high-performance standards.WHAT YOU'LL DOLead and optimize the client onboarding experience, turn excitement into early winsBuild systems to track, measure, and elevate client satisfaction and retentionManage, coach, and scale a team of Customer Success Associates across multiple locationsProactively identify at-risk clients and deploy strategies to re-engage themWork cross-functionally with Sales, PTs, and Ops to ensure world-class service deliveryTurn feedback into strategy, drive continuous improvement across the customer journeyManage escalations with professionalism, urgency, and resolution-focused thinkingWHAT WE'RE LOOKING FORProven experience in Customer Success, Account Management, or Retention of at least 3 years (fitness industry a plus)Experience leading people and owning performance results across distributed teamsStrong emotional intelligence, can read the room and lead with calm authorityExcellent verbal and written communication, you command respect and build trustSystems-oriented, you love structure, dashboards, follow-up, and feedback loopsObsessive about customer results, loyalty, and lifetime valueYou move fast, take ownership, and never wait to be told what to doWHY THIS ROLE MATTERSIn a high-performance gym, customer success is not about answering emails.It's about building retention systems, creating unforgettable member experiences, and owning client success as a revenue-driving function.You will directly impact client results, business growth, and team culture.If you're ready to be the reason our members stay, win, and refer their friends, you're who we want.COMPENSATION & GROWTHCompetitive base salary + performance-based bonusesClear path to grow into Head of Customer ExperienceLead a growing team in a fast-paced, high-performance environmentFree gym membership with access to 5,500 clubs globally and 160+ in PHDiscounts on training, apparel, and more.APPLY ONLY IF:You're serious, mission-driven, and ready to build a customer success machine that delivers impact, not excuses. Were not looking for average. Were looking for elite.Submit your application now and show us you're the one.
