Customer Success Agent

memtime

Davao City
Permanent
Full-time

20 days ago
Apply easily

Who We AreMemtime is one of the most successful early-stage startups in B2B SaaS, with thousands of customers in over 90 countries. We received our Series A funding and are now scaling the company. Our mission is to become the new standard for tracking time, integrated with every project software worldwide.How We WorkWe are an international team with a hybrid remote work culture and a headquarters office in Munich, Germany. At Memtime, we deal with time, which means we also respect yours. Instead of endless meetings and compulsory attendance, we believe in well-designed collaboration that gives us a sense of self-efficacy and allows us to see the impact of our daily work through results.Our ProductWith our software for automatic activity tracking, we are the technology leader in our segment:

Our software automatically records what you are working on (e.g., emails, documents, websites, etc.) so you can easily remember how much time you spent on different customers/projects.

Our software is especially employee-friendly because it stores all data exclusively on the user's device. There are no monitoring or surveillance features, so the user has complete privacy.

We seamlessly integrate with any project software, ERP system, or billing solution. (+100 integrations available)

Your Tasks

Providing reactive customer support and proactively offering solutions and strategies for our customers
Learn how our product works inside and out, to answer our customer’s questions
Write helpful emails and knowledge base content
Navigate conversations about upselling
Communicate the value of memtime and its features to potential customers
Provide product Demonstrations/Webinars

What we offer

Entry job into SaaS at one of the most successful German startups
Fully remote work in an international environment
No micromanagement

Your qualificationsWe are looking for a reliable person with strong self-drive and ambition. Remote work environments don't work well with people who need to be pushed. You should be organized and a fast learner. And you should be a team player who isn't afraid to communicate within the team but also with customers and partners.Other qualities we are looking for:

You are fluent in English
Fluency in other languages are a huge plus
You’re well-versed in using software and understanding tech.
You are willing to understand and use the product.
You are used to working and solving problems independently by research.
You aren't shy or timid and are a good communicator experienced in team collaboration.

Job details

Fully remote
Full-time 40 h/week

Why you should apply

Gather experience at a successful company in global B2B SaaS
Learn from seniors and expand your knowledge
Put your ideas into action and be rewarded for good results

memtime