STORE QUALITY ASSURANCE OFFICER
EastWest Bank View all jobs
- Makati City, Metro Manila
- Permanent
- Full-time
Corporate Title: Junior Officer to Senior Manager
Work Arrangement: OnsiteOur Operations Cluster team is looking for experienced professionals to join us in Makati City as a Store Quality Assurance Officer.In this role, you will conduct pre-audit, unannounced assurance reviews, and special reviews of store and cash center operations. You will assess the adequacy and effectiveness of existing controls, provide reliable, data-driven insights, and help ensure that all operations run efficiently, securely, and in full compliance with internal policies and regulatory standards.Your dream. Our focus.
East West Banking Corporation (EastWest) is one of the largest universal banks in the Philippines and is committed to continuously investing in people, processes, products, and service enhancements. We embrace new ideas that elevate the EastWest experience.We empower our employees to take charge of their careers and provide the runway for them to grow. We value teamwork and individual initiative. Join us and be part of a highly engaged team and a workplace that promotes development and goal attainment.Whether youre just starting out or already a seasoned professional, EastWest can help you unleash your potential and bridge the gap between dream and success.What the role will entailConduct pre-audit and unannounced assurance reviews of store and cash center operations to assess compliance with company policies and regulatory requirementsPerform special reviews on reported fraud, operational lapses, or irregularitiesIdentify control weaknesses, inefficiencies, and risk areas in store and cash center environmentsEvaluate the design and operating effectiveness of internal controls related to cash handling, sales processes, and operational proceduresPrepare clear and comprehensive reports detailing findings, risk assessments, and recommendationsServe as acting Service Manager during mandatory leave or preventive suspension, ensuring business continuity and operational integrityWhat we're looking forBachelors degree in Business Administration, Finance, Accounting, or a related fieldAt least 5 years of experience in bank operations review, internal audit, quality assurance, or risk management, preferably within retail or financial servicesStrong knowledge of internal control frameworks, operational processes, and risk assessment methodologiesExcellent analytical, problem-solving, and decision-making skills with attention to detailStrong communication and reporting skills, with the ability to present findings clearly to managementWillingness to travel frequently for unannounced store and cash center visitsWhat you can expect from joining our teamCareer development and training opportunitiesCompetitive salary package and benefitsPerformance-based incentives and recognition programs for high-performing individualsOpportunity to work with and be mentored by industry expertsDefined career progression paths to guide your professional growth