Technical Account Manager -Manila

Manila City, Metro Manila
Permanent
Full-time

1 month ago

Transcom is looking for talented individuals like you to join our awesome team! Be the next Technical Account Manager for our Transcom Pasig site.A Technical Account Manager acts as the technical conscience as part of a Client(s) Account Team, and works both pro-actively in terms of providing a technology account plan for and with the Client Account and operationally to ensure ongoing service changes are implemented correctly, with quality and that any service disruption follows the appropriate escalation channels.The TAM is the liaison between Client IT, Client Account Management, Client Business Operations and Transcom IT. The TAM supports one or more Clients as well as can support a global client in multiple clusters, within IT addressing multiple IT Business Partners.Essential Duties & Responsibilities:Collaborates with Transcom business operations to understand existing and future business and IT requirements. This collaboration is best established with regularly scheduled meetings with internal operations.Collaborates with Transcom IT Service Development, Innovation teams and IT Business Partner to understand future capabilities and translate to value for the respective Client(s).Creates and continuously maintains and improves a Technical Account Plan in collaboration with IT functions, Operations functions, the Client account team, the IT Business partner and the Client.Collaborates with the IT Service Delivery / SSC to ensure new business / functionality / campaigns are brought into service with supporting documentation, and incidents and changes are managed and escalated correctly.Works diligently to guide changes spanning the IT domains of the Client and Transcom and ensures proper follow-up after major incidents (RCA, communication with client and account team)Follows IT principles, security and general governance rulesTo qualify for this role you must…5 years experience in managing Information Technology team/s or project team2 years experience in a call center environment, with knowledge of industry-specific technology solutions usedExperience working in Account Management with heavy client interactionCandidate must be highly organized and efficient with a strong ability to learn quickly and self motivatedKnowledge on new technology trend (RPA, Artificial Intelligence, and Augmented Reality) preferredWhat's in it for YOUDriven by our "Malasakit" culture, we make certain that our team members are well-cared for. Hence we are proving these employee benefits, which you'll be able to utilize once you join our team!

Day 1 HMO
Meal & Transportation Allowance
Rice Subsidy
Clothing Allowance
24/7 Teleconsult
Free Psychologist Consultation
In-house & Online Pharmacy
Scholarship Program
Retirement Fund
Free Meal & Medicine (through Transcom's Tap Card Rewards)
Loyalty Incentives
Accidental & Life Insurance
Free Shuttle Service

What Life at Transcom is likeAt Transcom, we're relentlessly committed to our clients and each other. Every day, someone starts their journey with Transcom. Taking the potential they have today, and turning it into skills for the future. Getting recognized for working hard, being a team player, and supporting others. Championing positive, lasting change in their teams and communities. That's just how we are at Transcom. Here we care, and root for each other. You're included, just as you are, from day one. And with the right mindset, there's no end to how far we can go together.We are highly driven by our "Malasakit" culture. Transcom, in its very core, is all about an inclusive team that is focused on people. It all comes down to setting the bar for dignity, equality, and respect. It means that each one takes part in proactively shaping, cultivating, and building the company we want to work and live in. This is why genuine concern is so vital to us

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