Overview of Responsibilities Order Processing Arrangement of deliveries via different couriers Checking orders before dispatch Online Customer Service (Shopify/Viber/Calls) Respond to customer inquiries & concerns as needed Assisting with other administrative tasks, data entry & online research On-site Customer Service (Walk-ins inquiry & salon service) Responsible for the reception area Manages salon opening & closing as required Monitors and tracks appointments in the salon Required Skills Proficient in English (oral & written) Excellent knowledge of MS Office or Google Workspace Strong communication & people skills Good organizational & multi-tasking capabilities Customer service oriented Relevant 1-2 years of experience