Leads the implementation and monitoring of statutory and company-initiated benefit programs in compliance with relevant laws and regulations
Ensures the timely and accurate processing of timekeeping records, pre-payroll documents, statutory and Company benefits such as HMO, life insurance, uniform distribution, and the Perfect Employee Reward system.
Coordinates with insurance and healthcare providers (e.g., Medicard, Sunlife) to resolve escalated issues and improve service delivery.
Oversees the annual physical exam program and ensures completion of follow-throughs for all employees.
Reviews and improves benefit-related communications, guidelines, and processes.
Maintains strong partnerships with external agencies (e.g., BIR, SSS, PhilHealth, Pag-IBIG) for employee registration and compliance.
Ensures accuracy and integrity of benefit-related data in HRIS or relevant systems.
Conducts regular audits of benefit usage, enrollments, and records to ensure accuracy and adherence to policy.
II. Employee Services and Records Management
Ensures we maintain accurate HRIS data, employee records, and ID systems.
Reviews and approves employee documentation requests (e.g., certificates, proximity cards,
employment records).
Ensures confidentiality and security of employee data and compliance with data privacy laws.
Streamlines and improve documentation and service request procedures to ensure a responsive HR service experience.
III. Employee Relations
Supervises offboarding processes including clearances, final pay, and compliance with
documentation requirements.
Addresses employee concerns regarding welfare services and coordinates resolution with concerned units or external parties.
Supports the implementation of employee engagement initiatives and proactively gathers employee feedback for improvement.
Coaches and guides Talent Welfare Associates in day-to-day tasks and fosters a service-oriented mindset.
IV. Team Support and Projects
Develops and maintains SOPs related to welfare and employee services and ensures alignment with company policies.
Supports or leads internal projects such as wellness campaigns, outreach programs, or HR technology rollouts.
Coordinates with internal departments (e.g., Finance, Operations) for smooth cross-functional workflows and employee support.
Prepares reports and analysis for management decision-making and policy refinement.
Minimum Qualifications
Bachelors degree in Psychology, Human Resources, Business Administration, or related field
At least 3-5 years of experience in HR, preferably with exposure to timekeeping, payroll, statutory benefits, remittances, employee relations, and records management
Solid knowledge of Philippine labor laws, government benefits, and HR best practices
Preferably experience in supervising or mentoring junior team members
Detailed-oriented, strong organizational, analytical, and problem-solving skills
Excellent communication and interpersonal skills
Highly ethical, and committed to confidentiality, and service excellence
