Business Partner Due Diligence Team Lead
- Taguig City, Metro Manila
- Permanent
- Full-time
▪ …Ensures sample check are within the KYPB platform and follows predefined criteria's.
▪ …Ensures clear communication and escalate any issues to Group Compliance and Export Controls team.Service Level Agreements / Metrics▪ ...Deliver performance that meets or exceeds service level agreement requirements.
▪ …Creates action plan on failed KPI's and monitor the closure.
▪ …Define performance measurements for BP Due Diligence operations.
▪ …Participate in negotiating service level agreements with business stakeholders.Leadership and Management▪ ...Plan, organize, lead and control the work of the teams to ensure that objectives are achieved and services are delivered to the customers/stakeholders.
▪ …Manage the performance of the BP Due Diligence team, including hiring, training, coaching, performance correcting (disciplinary actions), career planning and salary recommendations.
▪ …Act as escalation point for the day to day operations of the team, provide guidance and feedback, and coaching leads and team members.
▪ ...Drive development measures for all members are achieved as per defined goal discussed with Service Delivery Head.
▪ … Drive and review teams capacity utilization and workloads, analyze headcount requirements, billing allocation and recommend action plans to Service Delivery Head.Projects/Ad hoc▪ ...Leads and executes global initiatives and projects that involve BP Due Diligence and related activities.
▪ …Identify, drive and sustain BP Due Diligence related process improvements and cost efficiency.
▪ … Lead future BP Due Diligence work migration, and help identify growth or expansion opportunities.
▪ …Assist staff in identifying, defining, and implementing process re-engineering and efficiencies.Stakeholders/Customer Focus▪ ...Work with the stakeholders in leading and executing global process initiatives impacting BP Due Diligence processes.
▪ …Identify improvements on process, tools, or ways of working and influence the stakeholders to obtain their buy in during execution.
▪ …Build and support relationships with business locations contacts, Group and Export Controls Compliance team, Finance, and other internal / external stakeholders.
▪ …Foster communication and teamwork within and across organizational boundaries.Process Improvement and Innovation▪ …Identify, drive and sustain Due Diligence process improvements, innovation, tools and ways of working.
▪ …Lead implementation of technology-related process improvement opportunities.
▪ …Drive and enhance employee participation in center and corporate wide initiatives (e.g. CBS culture, Bright Ideas) , achieved CBS goals as defined by his / her Service Delivery Head.Internal Control▪ ...Maintain and execute adequate internal controls for compliance with corporate policies.
▪ …Drive process compliance and assist internal and external audits.Qualifications
- Bachelor's degree holder in Business, Finance, Engineering, IT, or related courses
- Basic knowledge in Compliance, Sanctions & Export Control and/or Labor and Human Rights, and Environmental Due Diligence.
- 5-8 years of related work experience in Compliance and Export Control is a plus.
- 3 + years people and stakeholder management experience
- At least 5 years supervisory/managerial experience in a BPO or shared service industry
- Change management
- Advanced knowledge of IT systems and databases preferably SAP
- Proficient in using Office 365 applications; Advanced knowledge of Excel
- Experience with working with international teams a plus.
- Expert customer relationship and stakeholder management skills.
- Expert communicator and deep understanding of different cultures and norms.
- Hybrid work arrangement
- HMO upon hire
- Values-based culture
- Work-life balance
- Learning Opportunities