JOB DESCRIPTION . Permanent WORK-AT-HOME privileges . Identify and review client training requirements and current training curriculum, modules and content for upgrades, curriculum redesign and enhancements (20%) . Based on requirements, collaborate and provide consulting on effective training methodologies and program launch plans for the target group and build the training practice according to requirements. (20%) . Write Learning and Development SOPs with documented requirements and best in practice approach and hand-off to launch execution teams for implementation. (20%) . Evaluate performance wave over wave as part of launch plan and support to ensure training is meeting business needs and adjust any/all deliverables for targeted improvement opportunities. (20%) . Ensure effective communication with clients, launch team members, trainers and management including follow-up actions and revisions to ensure KPI goals are met at 60-days post implementations. (20%) ABOUT THE TEAM At Alorica, we're all about putting our team members on a passionate, rewarding career path-and we work hard to craft an insanely great work environment for our colleagues. A place where you can be yourself. Where you can work hard and play hard. Where you can get involved in the community. And where doing the right thing-and taking care of one another-is an integral part of who we are.