Implementation Consultant I

• Project management and coordination for small to midsize property management companies.
• Coordination of RealPage services including data conversion and training.
• Contributes innovative ideas to improve product, simplify processes and deliver services.
• Provide a high level of product and business knowledge.
• Develop and maintain quality relationships and communication with client teams.
• Support clients through the implementation process to achieve a high level of client satisfaction.
• Actively and efficiently manage implementation projects so that implementations are achieved on time and within budget to the satisfaction of clients.
• Organize and maintain all files upon receipt of new/existing and complete orders. Assists the department with assigned projects on an as needed basis.
• Able to assist with product/process testing.
• Facilitate meetings and give presentations to clients and project teams.
• Identify issues as they emerge, determine appropriate course of action for resolution, and follow through to make sure the problem is resolved to the client’s satisfaction in a timely manner.
• Track project deployments and expenses accurately and timely to ensure proper client billing.
• Maintain accurate records of all communication received for each client.
• Proactively continue to expand personal development and expertise through education and field experience.
• Manage all levels of communication with clients and internal stakeholders on escalations from engagement to resolution.
• Provide customer support until product adoption is complete and the customer is transitioned to Customer Support and/or Customer Success Team.

• Position requires 2 years of experience in the use of the OneSite product lines.
• Software and/or multifamily property management experience required.
• Outstanding verbal and written communication skills; excellent presentation skills.
• Must possess good organization and time management skills, project management.
• Customer service experience is required, excellent telephone rapport.
• Able to work with little supervision but knowing when to escalate problems.
• Completing multiple tasks within desired timelines; excellent project management skills.
• Must have the ability to work with many different personalities.
• Flexible, detailed, and able to successfully accept change.
• Keen to details and has sense of urgency.
• Ability to multitask.
• Ability and desire to work within a team environment.
• Able to quickly analyze and troubleshoot issues.
• Demonstrated ability to lead, react and respond to challenges calmly, and take initiative.
• Ability to work after regular business hours as needed to guarantee deliverables are met.
• Ability to work in a collaborative, flexible, team environment and meet aggressive timelines.
• Ability to recognize and escalate issues and risks to your leaders.
• Ability to work discreetly with confidential information.
• Must be willing to work in a fixed Night Shift Schedule
• Must be flexible in terms of work arrangement (On Site, Home and Hybrid)

• Four-year degree or equivalent work experience preferred.
• Affordable housing experience preferred.
• Experience working in a sales environment a plus; knowledge of the sales cycle.

• Health, dental, and vision insurance.
• Retirement savings plan with company match.
• Paid time off and holidays.
• Professional development opportunities.
• Performance-based bonus based on position.

RealPage