ServiceNow Systems Admin II

• Listen to customers challenges and needs, educate them on how these can be solved within ServiceNow and collaborate with other team members to craft a solution proposal for the customer
• Articulate and mediate trade-offs related to standardization, scalability, manageability, testability, security, maintainability, usability, functionality, cost, and time
• Translate business requirements into technical requirements developing epics, stories and the fundamental technical concepts required to develop a particular solution
• Act as a resource and proxy product owner for developers engaged in delivering ServiceNow solutions crafted by you by advising, reviewing work and providing constructive feedback on the solutions that are being delivered
• Remain abreast of industry trends and new developments to maintain current skills and remain current with industry standards to ensure solutions provided to customers are current and relevant

• Demonstrated ability to develop and maintain excellent long-term client / supervisor / peer relationships through delivering positive and valuable experiences to our clients in every interaction
• Proven capability to work well under pressure and within tight deadlines
• Dedicated leader recognized for team building skills and amazing client service
• Deep knowledge of ServiceNow architecture and concepts
• Experience implementing and maintaining service management processes and tools
• Experience working closely with SME"s, project managers, and process owners to collect business requirements
• Knowledge of cloud computing concepts and Software as a Service (SaaS) architecture
• Knowledge of Agile/Scrum methodology

• Automation of routine tasks through ServiceNow including design, creation and administration of key components such as: Forms; Workflows; Catalog Items; Metrics; Service Level Agreements; Reports; Dashboards
• Complete job responsibilities utilizing predefined release and change management processes
• Contribute to continuous improvement of processes, standards, policies, working methods, and tools
• Deliver a positive and value-added experience to clients in every interaction
• Load, transform and maintain data interfaces between ServiceNow and other systems
• Monitor logs, performance and overall health of ServiceNow instances
• On-time, on-budget delivery of responsibilities (PM)
• Provide guidance and training of system usage to clients and end users
• Relentless pursuit of quality and complete adherence to coding and quality standards
• Remain abreast of industry technical trends and new development to maintain current skills and remain current with industry standards. (Continuous learning)
• Respond to and address client issues and inquiries in a timely fashion
• Write and maintain up-to-date documentation related to the application administration and configuration

• Exceptional written and oral communication skills
• Demonstrated ability to develop and maintain excellent long term client / supervisor / peer relationships
• Ability to interact with a variety of individuals in a courteous, professional manner
• Proven capability to work well under pressure and within tight deadlines
• Proactive leader recognized for team building skills and superior client service
• Advanced proficiency in Excel, Word, Power Point, Internet Research
• Must be willing to work at night
• Must be willing to work in Pasay City

• Experience (1-2 years) supporting web based applications
• Knowledge of cloud computing concepts and Software as a Service (SaaS) architecture
• Knowledge of IT service management and the ITIL service operations and transition processes
• Knowledge of relational databases
• Preferred: Experience Implementing and maintaining IT Service Management (ITSM) Tools
• Preferred: Experience with web UI development technologies that include HTML5, CSS3, and AJAX
• Preferred: Experience with Incident Management, Service Request Management, Problem Management, Change Management, Configuration Management and other ITIL process areas
• Preferred: Knowledge of Agile/Scrum methodology
• Preferred Education and Experience
• Associates Degree or two to three years progressive work experience
• ITIL Foundations Certification or existing knowledge, experience and/or training to enable attainment of certification within 90 days
• ServiceNow Administrator Certification or existing knowledge, experience and/or training to enable attainment of certification within 90 days

Stefanini