Program Sales Officer I | GSB CCE

• Ensures the achievement of assigned sales targets through:
• Recommending and implementing sales and marketing strategies to generate new accounts/clients and promote both stand-alone courses and multi-course programs
• Sourcing for potential clients through research, networking, social media, and other channels/platforms
• Benchmarking with international and industry partners on sales campaign plans for programs and courses
• Follows through with the clients for updates or inquiries about the programs and courses
• Monitors and evaluates the demand level of training and developmental needs of clients, and matches the findings with GSB CCE’s course offerings
• Keeps abreast of changing market conditions and trends, and provides feedback and recommendations to internal stakeholders on how it may affect the existing programs and courses
• Represents GSB CCE in meetings with learning partners, various trade shows, etc. in order to expand the client database

• Develops and maintains client relationships through effective representation and partnership
• Proactively reaches out to both new and existing clients to promote programs and courses through email, phone calls, etc.
• Conducts pulse checks with clients regarding their feedback on the programs and courses after implementation
• Collaborates with the internal team in CCE to ensure client satisfaction and address any issues or concerns
• Coordinates with the Program Development Group to relay information on client profile, training needs, and gaps
• Monitors and ensures that programs and courses are implemented according to the schedule in close coordination with the Program Development Group and the Training Services Group
• Coordinates and provides relevant information to the Training Services Group (e.g. class profiles, venue, materials, meals, handout preparations, etc.) needed in the implementation of the programs and courses
• Assists the Program Development Group in determining the viability of the programs and courses offered by relaying client feedback and providing updates on program runs
• Maintains and populates the client database to ensure that the target market segment/s is/are reached by sales campaigns
• Responds to inquiries through various channels, such as but not limited to walk-ins, phone calls, email inquiries, etc.

• Prepares promotional letters, and proposals intended for clients and routes for approval
• Prepares weekly sales and productivity reports, and submits them to the Sales and Marketing Head for review
• Processes sales invoices and/or statement of accounts based on prevailing program fees with the clients
• Monitor payments of clients and prepares payment summary reports

• Sales and Marketing: Ability to market the programs and courses to the target market and clients; Ability to recommend appropriate marketing plans and approaches that match course requirements; Ability to monitor the assigned sales targets, process and close sales transactions with clients
• Service Orientation: Actively looking for ways to help people, balancing urgency with quality; Ability to relate with “customer”; Pleasing, warm, patient and respectful in dealing with people
• Technological Savvy: Ability to utilize information technology and computer and internet systems to accomplish tasks
• Negotiation Skills: Ability to handle concerns and negotiate with clients to maintain partnerships
• Communication Skills: Ability to communicate tactfully and sensitively with all types of personalities and predispositions
• Organization and Prioritization of Work: Ability to effectively plan and coordinate the delivery of required outcomes, according to importance and urgency; keen to details
• Problem Solving and Critical Thinking: Ability to gather and analyze large amounts of data, anticipate and identify issues, obstacles, and opportunities and develop and implement appropriate and effective solution
• People Skills: Ability to interact with people with empathy, reason, and professionalism

• Bachelor’s Degree graduate
• At least one (1) year of working experience in sales and marketing, or in a related field

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