We are currently looking for a FULL-TIME CHAT SUPPORT ASSISTANT (REMOTE) in the Philippines Status: Full Time Job (No Students/Currently Studying) Schedule: Monday to Sunday (Broken shift schedule 4hrs x 2 per day) Education Level: Bachelor/College Degree Experience: 1 year experience (Preferably Office Admin/Business Admin) Monthly Salary: To be discussed if qualified for interview. Requirements: - Permanent work from home set-up (remote) - High-Speed Internet at home (Must have stable connection) - Has wide experience in Google suites (Google Docs, Spreadsheet, Slides),Project Management Tools and other online tools - Has good oral and written communication skills - 40-50WPM typing speed (You will be tested) - Willing and excited to learn new skills. - Available for communications and should be responsive anytime during office hours, from Mondays to Sundays, especially when needed for urgent concerns - Willing to work during Philippine Holidays Responsibilities Key Tasks: - Your key task is to process Ecommerce orders, queries, request, assist technical concerns, management and delivery of service to the clients Specific tasks: - Complete understanding of the company services, business and processes. - Demonstrates the ability to carry on a business/professional conversation with clients. - Responsible for developing client relationships and referrals through social media platform. - Assist all client technical concerns related to our services such no data connection, troubleshooting and other customer related issues - Maintains accurate records of all sales including system balance, payment confirmation, numbers to process and all online forms that the company giving you an access. - Adheres to all company policies, procedures and business ethics codes and ensures that they are communicated and implemented within the team. - Attend to customer inquiries, complaints and requests through social media platform - Ensure client is satisfied with level of service - Be familiar with the rules and regulation of the industry, growth, prospects, and settlement - Other duties that may be assigned from time to time Submit your CV through this link: https://forms.gle/fbZ97a1aDmxFywrv7 Show more Show less