Call Center Representative

• Provide general administrative support to ensure smooth daily office operations.
• Maintain and organize office files, records, and databases.
• Handle incoming calls, emails, and other communications professionally.
• Greet visitors and clients in a professional, friendly, and welcoming manner, ensuring a positive first impression of the company.
• Schedule and coordinate meetings, appointments, and travel arrangements.
• Prepare reports, memos, and correspondence as needed.
• Monitor office supplies and manage procurement when necessary.
• Support team members with clerical tasks and documentation.
• Assist in recruitment processes, including job postings, screening, and interview scheduling.
• Facilitate onboarding and offboarding of employees.
• Maintain accurate employee records, including updating 201 files and ensuring document compliance.
• Support time-keeping, payroll processing and benefits administration.
• Coordinate training sessions, orientations, and employee engagement activities.
• Handle employee inquiries regarding HR policies, procedures, and benefits.
• Assist in organizing performance reviews and monitoring attendance records.
• Ensure confidentiality and proper handling of sensitive HR information.

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