Guest Experience Representative

Anavah Talent View all jobs

  • Cagayan Valley
  • Permanent
  • Full-time
  • 2 days ago
  • Apply easily
About the RoleA fast-growing, celebrity-owned lifestyle food brand in the U.S. is looking for Guest Experience Representatives to join its remote team in the Philippines. You’ll be the front line of our brand—delivering high-quality support via email, SMS, and occasional phone support during U.S. Pacific hours.Time: 10 AM - 10 PM (U.S. Pacific Time)Who You Are
  • A hospitality-minded professional who thrives on creating standout guest experiences
  • A strong communicator with a friendly, clear, and empathetic tone
  • A proactive problem-solver who remains calm under pressure
  • Detail-oriented and dependable in a fast-paced, high-touch environment
What You'll Do
  • Respond to guest inquiries and feedback with care and efficiency
  • Resolve issues and turn challenges into positive moments
  • Coordinate with kitchen and service teams to ensure smooth delivery
  • Uphold high standards for guest recovery and retention
  • Support cross-functional collaboration and ad hoc projects
Requirements
  • 3+ years in customer success, operations, or client service (U.S. accounts preferred)
  • Guest service, restaurant, or food service experience (required)
  • Strong written English and interpersonal communication skills
  • Critical thinking and ownership mindset
  • Bachelor's degree (honors preferred)
Bonus Points For
  • Experience with Grasshopper CX
  • Ecommerce support (chat/email) expertise
Benefits
  • Work From Home
  • Training & Development

Anavah Talent