Process Asociate
- Muntinlupa City, Metro Manila
- Permanent
- Full-time
At Genpact, we don’t just adapt to change—we drive it. AI and digital innovation are redefining industries, and we’re leading the charge. Genpact’s AI Gigafactory, our industry-first accelerator, is an example of how we’re scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies’ most complex challenges.If you thrive in a fast-moving, tech-driven environment, love solving real-world problems, and want to be part of a team that’s shaping the future, this is your moment.Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions – we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation, our teams implement data, technology, and AI to create tomorrow, today. Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook.Inviting applications for the role of Process Associate, Customer Care
The primary role of this position is to review certain types of compliance screens such as sanctions screening, “know your customer” screening/reviews, as well as potentially reviewing and monitoring transactions and activities to determine whether potential suspicious activity exists.
Responsibilities:
- Agents can understand the main ideas of complex text on both concrete and abstract topics, including technical discussions in their field of specialization
- Agents can interact with a degree of fluency and spontaneity that makes regular interaction with native speakers quite possible without strain for either party.
- Agents can produce clear, detailed text on a wide range of subjects and explain a viewpoint on a topical issue given the advantages and disadvantages on various options.
- Willing to take additional training as suggested by management.
- Excellent customer service, negotiation, and communication skills with the ability to recognize and support the specific needs of the most vulnerable customers/businesses.
Minimum Qualifications / Skills
- Fluent, have acceptable accents, and speak clearly and understandably in each of the language(s) in which the Services are provided, as well as sufficient ability to understand English (except for resources providing services in English, who will be fluent in the language)
- Must have excellent written and verbal communications skills
- English language skills for all agents irrespective of Language (listening, understanding, writing, speaking) should be B2 level (according to Common European Framework of Reference for Languages) . Each vendor will independently test to ensure:
- Call Centre Experience: customer support experience via phone, email, and chat
- Experience working with direct consumers, in B2C environment; B2B is a distinct advantage
- Excellent communication skills with a proactive and positive approach to tasks
- High attention to details and follow through
- An effective team player who is able to also work independently
- Proven ability to deal with problems and solve them effectively
- Professional customer service skills: solutions mindset, helping nature, passion for the customer and the customer experience
- Robust multitasking skills (e.g. able to log calls and interact with the customer simultaneously)
- Banking / Compliance is a huge plus
- Be a transformation leader – Work at the cutting edge of AI, automation, and digital innovation
- Make an impact – Drive change for global enterprises and solve business challenges that matter
- Accelerate your career — Get hands-on experience, mentorship, and continuous learning opportunities
- Work with the best – Join 140,000+ bold thinkers and problem-solvers who push boundaries every day
- Thrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress
Let’s build tomorrow together.Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.
Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.