Application Administration and Integration Senior Analyst
Goodyear
- Taguig City, Metro Manila
- Permanent
- Full-time
Goodyear Talent Acquisition Representative: Joseph Robines
Sponsorship Available: No
Relocation Assistance Available: NoPrimary Purpose of the PositionThe IT Tools Administration & Integration Senior Analyst is a technical position requiring entry-intermediate level planning & administration of IT services, applications, systems, components & integrations. This role requires development of object-oriented code for data extract/transform/load (APIs, SQL), integration, automation, & web UIs. Incumbents must be able to think logically/conceptually about business, technical & data requirements, and effectively communicate, non-technically, with IT staff and customers.This role may be a primary technical liaison between the administration team and technical & business customers. This role may direct the technical work of other junior associates and/or partners to deliver results.The purpose of this role is to provide managed and integrated IT services [stable, secure, standard, simple, supportable, self-operating (automated), sourced, compliant], which are governed and prioritized by Key Stakeholders, including the administrator team. Service areas may include, but are not limited to, applications/tools enabling management of IT Services, Assets, & Infrastructure (Network & Systems), IT Monitoring, Job Scheduling, Integration Code, Automation, & IT Security. Team members work closely with IT Infrastructure & Security teams, internal customers, and external partners, to identify requirements, set priorities, and deliver business outcomes via current tools.Job Responsibilities
- Support or Perform Technical Delivery Management (TDM): Support Technical Owner(s) of one or more services/ technologies, & related integrations, and/or Function as Technical Owner and/or Subject Matter Expert of one or more low complexity/criticality services/technologies, & related integrations:
- ITIL Service Design & Continual Improvement Processes: Design Coordination, Service Level, Risk, Capacity, Availability, Service Continuity, Security, Compliance, Architecture, Supplier, Continual Improvement, Reporting
- Align to and/or create/maintain 12 month roadmap; publish, enforce & configure to standards, including versioning;
- Lead technical service operations & issues with customers, internal support teams, & external partners
- Communicate: Prepare for, or lead, Stakeholder discussion to report KPIs/metrics/status, identify opportunities, & prioritize work
- Interact with stakeholders, customers & technical support teams
- Gather & evaluate customer & technical requirements; provide advice & guidance for assigned services
- Lead small projects in area of specialization & small project teams across functional groups to deliver services
- Direct daily efforts of external operations partners
- Provide updates & reporting, including presentations regarding Services, to managers & customers as appropriate
- Provide user training, & function as primary escalation contact for service area
- Enhance Services: ITIL Service Transition Processes: Knowledge, Change, Asset & Configuration, Release & Deployment, Transition Planning & Support, Service Validation & Testing, Evalua
- Identify/implement enhancements per operational & Stakeholder priorities (Improve capabilities, integrate, automate, expand user community, expand technical scope, replace/decommission legacy services, rearchitect applications
- Integrate & Automate: Design integrated & automated processes & technical solutions
- Data model; object & function-oriented design; multi-platform, structured, self-documenting code; verbose variables; embedded debugging, logging & data validation; SDLC (Dev/Test/Prod), open web standards
- Operate Services: ITIL Service Operation Processes: Event, Incident, Problem, Access, Request Fulfillment, Operations and Documentation - A blend of routine and moderately ambiguous activities, with opportunities to span functional areas
- 3+ years experience in Information Technology
- Experience mirroring portions of Primary Purpose, Principal Duties & Responsibilities, and Knowledge, Skills & Abilities
- Experience leveraging data to identify, recommend and implement system improvements using new or existing technologies
- Experience Scripting and a minimum of one of the following: APIs (REST, SOAP, SQL, CLI, PowerShell) or Web Standards [PHP, Python, Perl, .NET, OO code, XML, JSON, JavaScript, JS Frameworks]
- Structured, linear thinking to define standards & guarantee results; Creative, non-linear thinking to solve problems in new ways
- Excellent communications: Translate between business & technical language, to functional requirements, and to documentation
- Experience managing low complexity applications/services in team atmosphere; and driving to solutions
- Certifications: AutoSys Administration, ITIL Foundations, Processes/Standards
- Technical (Code): Object-Oriented Programming in PHP on Windows & Linux systems; Understanding of SQL (MySQL/MariaDB/PLSQL/TSQL); Experience querying REST APIs; Command Line Scripting (Perl/Shell/Batch/Powershell)
- Technical (Application): Previous administration experience with CA Workload Automation (AutoSys) and/or IT Monitoring Tools using SNMP and Synthetic Transactions
- Communications: Experience interacting with team leads from customer teams