We are looking for Helpdesk Engineer to support our established client based in Sydney. They are an MSP company specializing in Modern Workplace, Microsoft 365, Azure and Cyber Security; if you are passionate on these, YOU ARE WHAT WE'RE LOOKING FOR! About the Job Respond to phone and email enquiries. Log, investigate and support the resolution of system faults. Provide network maintenance. Monitor the help desk and respond to hardware, software and network requests from users in troubleshooting computer problems (hardware, software and network) following best practices. Liaising with vendors and third parties to resolve issues Provide network administration support (establishing connections, firewall management, interface configuration, point of contact for Internet providers, troubleshoot network devices. etc.) Assist in documenting all IT procedures. Maintain instructions and procedures. Your Qualification Experience in a Service Desk / Technical Help desk role, resolving Level 2 issues for Windows Desktop and Server OS Experience with Office365/M365 Environment. Experience with Microsoft products such as Active Directory, Exchange, Office 365 and other business applications. Presentable and energetic. Highly proficient in spoken and written English - this is critical Experience working in an SLA environment and ideally with experience using a ticketing system. Basic networking, troubleshooting, and understanding (VLAN, Firewalls, Routing). NICE TO HAVE: Good documentation skills. Experience working in an MSP. Good troubleshooting skills in office peripherals (Printers, Scanners, Photocopiers). Job Offer One-month FREE Accommodation for those relocating to Pampanga * 21 Days Paid Time Off (PTO) Annually + 1 Additional PTO per successful year of tenure (up to five (5) years) HMO coverage for employee +1 FREE dependent on the first day of employment +1 additional FREE dependent per successful year of tenure (up to five (5) years) Tenure Incentive Program* FREE daily meal Referral Bonus of up to Php20,000.00* ALL government mandated benefits *Terms and conditions apply