With a startup spirit and 115,000 + curious and courageous minds, we have the expertise to go deep with the world’s biggest brands—and we have fun doing it! We dream in digital, dare in reality, and reinvent the ways companies work to make an impact far bigger than just our bottom line. We’re harnessing the power of technology and humanity to create meaningful transformation that moves us forward in our pursuit of a world that works better for people.Now, we’re calling upon the thinkers and doers, those with a natural curiosity and a hunger to keep learning, keep growing. People who thrive on fearlessly experimenting, seizing opportunities, and pushing boundaries to turn our vision into reality. And as you help us create a better world, we will help you build your own intellectual firepower.Welcome to the relentless pursuit of better.Inviting applications for the role of Process Associate, Customer Care!Calling customers of a highly reputable U.S. based financial institution to remind them of their equipment/transportation lease / loans past due payments and providing exceptional customer experience while collecting promise payment arrangements.Collections Associate would also be responsible to have and develop qualities like tact and assertion to collect on late payments. A highly capable training team will be providing the product and collections procedures and governance training to be accomplished on the first 4 weeks of employment. Upon completion and deployment to the operations team, individual performance will be evaluated monthly based on collector and collections success measures such as number of customer contacts generated and promise payment arrangements obtained and converted to actual paymentsResponsibilities· Inbound/Outbound calls to Transport Finance Truck Owners, Accts payable, Finance Manager to collect Past Due’s.· Call on past due accounts and collect Misc. fees (late fees, taxes etc.)· Document all collection contact notes in the Collection Access Tools/platform for future reference· Maintain compliance, TCPA, all process in accordance to QA Evaluation SOP· Meet or exceed set production goalsQualifications we seek in you!Minimum Qualifications / SkillsExperience in consumer collections/customer service roles· Banking domain expertise· GED/College graduate· Excellent communication skills with strong proficiency in English languagePreferred Qualifications/ Skills· Good/Excellent Phone Skills and Etiquette· Calmness under pressure· Shows behavior of dealing with issues in an organized and methodical approach· Good negotiation and analytical skills· Administrative and basic computer skills· Ability to work with MS Word, Excel, and Access· Ability to Multi-task· Detail Oriented· High level of professionalismGenpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. For more information, visit . Follow us on , , , and .Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.
