Vendor Service Rep

• Primarily focus on inbound phone interactions with customers with both English and Spanish Callers
• Position operates during an assigned shift between 7:30 am and 7:00 pm.
• Document customer interactions through case creation in Salesforce (PMC specific)
• Document product knowledge and solutions using our knowledge management system
• Receive, index, and process electronic documents to obtain approved status
• Ensure compliance standards set by the client are met
• Act as a liaison to the client, agent, and vendor
• Process payments
• Manage situations that require real-time solutions and set clear expectations of resolution plans
• Establish relationships and trust with customers during their interactions
• Maintain a high first contact resolution rate for client issues
• Achieve or exceed minimum service levels and abandon rates
• Perform additional duties as required
• Success is measured on Quality Assurance Score & Abandonment Rate

• High school diploma or equivalent required
• 1+ years of customer service experience
• Proficient skills in MS Word, Excel and Outlook required
• Strong typing skills required; ability to type at least 35 wpm
• Strong written and verbal communication skills
• Excellent organizational skills
• Ability to meet deadlines and manage multiple priorities simultaneously
• Excellent verbal and written communication skills (English)
• Multifamily industry experience strongly preferred
• Ability to speak Spanish is a plus

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