Customer Service Representative for car repair, parts, and labor

• Process the repair, parts, and labor quotation to potential customers of the client.
• Gather and analyze data for potential customers and create reports for the client.
• Conduct research for services repairs and parts in different online sources.
• Update/create databases based on the research done.
• Meet the target goal per day/week/month set by the client.

• Education and Experience
• Bachelor's/College degree in any field
• At least three (3) years of CSR experience in automotive accounts is an advantage

• Knowledge in Automotive Repair/Car Dealership is a plus but not required
• Experience with voice, email, and chat support
• High degree of integrity - handling of sensitive information e.g. credit card details
• High degree of flexibility- be able to adjust to different work circumstances as the client sees fit
• High ability to self-learn - given the dynamic tasks plus ad hoc tasks where no proper training is given by the client
• Interest in Technology and its emerging line of businesses.
• Proficiency in MS Office and Excel
• Demonstrated competency in the following areas is also required:

• Attention to detail
• Analytical Skills
• Delivers the highest quality the first time
• Proven ability to work to deadlines and under pressure with a positive attitude
• Articulate in both written and verbal communication
• Take the initiative in a work setting, with varying positive success

• Above-average communication skills

Enshored