Order Management Associate

• Enter, track, and confirm B2B and B2C orders through EDI, vendor portals, and internal systems such as SellerCloud.
• Coordinate with fulfillment centers and 3PLs to ensure timely shipment and resolve any issues.
• Monitor order statuses, cancellations, and delivery exceptions; escalate concerns when necessary.
• Reconcile discrepancies between purchase orders, shipping records, and invoices.
• Maintain accurate order logs and documentation to support accounting and customer service teams.

• Maintain and monitor the orders inbox.
• Ensure timely and accurate communication with wholesalers.
• Create shipments for DFC orders.
• Manage the Build.com portal.
• Send Vendor Central labels to Canada.

• Review SellerCloud cancellation reports daily.
• Verify shipping/invoicing status before processing cancellations.
• Cancel unshipped orders to prevent fulfillment.
• Process credit memos and RMA requests.
• File and follow up on claims for damaged items.
• Document resolution steps and status updates throughout the claims process.

• Maintain strong relationships with wholesale partners.
• Provide pricing and quotes for wholesale products.
• Create accounts for new wholesale customers.
• Process wholesale orders upon receipt.

• Perform additional duties and special projects as assigned.

Satellite Office