IT Helpdesk Technician I

Angeles City, Pampanga
Permanent
Full-time

16 days ago
Apply easily

Swak BPO Corp. is one of the fastest-growing BPO centers in Clark Freeport Zone. We pride ourselves on doing great work for customers with professionalism, integrity, and enthusiasm. Our work environment represents a culture of dedication, stability, and teamwork. As the business expands, we seek to hire an IT Helpdesk Technician I to join our growing company.Job Responsibilities:

Serve as the first point of contact for internal an external customers seeking technical assistance; contact can be made by phone or ticket submission via email
Diagnose and investigate techniques to determine the root cause of the customer issue and find the best solution
Troubleshoot technical issues in person, via phone, or by remote screen-sharing session
Escalate ticket issues to another technician or the Help Desk Manager
Effectively communicate both the problem and its solution to the customer
Responsible for all new user onboardings, physical equipment setups, and creation and maintenance of network/infrastructure documentation
May assist with other physical hardware setups including cabling, switches, firewalls, wireless access points, etc.

Job Requirements:

1+ years of experience in customer services, telesales, or other phone-centric job role
Customer-oriented attitude
Passion and has interest and aptitude in IT
Exceptional English written and verbal skills
Experience with Windows 7 and higher
Computer Science degree, and/or CompTIA A+ Certification
An independent learner and self-starter who can work with little or no supervision
Experience with Windows Server 2012 R2 preferred
Working knowledge of basic networking concepts preferred
Familiarity with Active directory preferred
Amenable to work on any shift

Why work with Swak BPO Corp.?

Opportunity to work with international teams and companies
Opportunity in promotions and salary increases
A company that provides HMO; upon reaching your second year with the company, you will get one (1) free dependent at no additional cost
Free meals prepared and provided by the company to promote a healthy lifestyle
Free shuttle services provided around Angeles City and nearby areas
A recreational facility that provides comfort and entertainment for employees to unwind

*This is going to be an on-site work. Our offices are located in Clark Freeport Zone, Angeles City, Pampanga.

Swak BPO