Call Center Representative

EXL Service Phillipines

Iloilo
Permanent
Full-time

1 month ago

The Call Center Representative serves as the primary point of contact for customers, providing exceptional service and support by handling inquiries, resolving issues, and offering solutions. This role requires strong communication, problem-solving skills, and a customer-focused approach to maintain satisfaction and loyalty.---Key Responsibilities:

Handle inbound and outbound calls in a professional and courteous manner.
Assist customers with inquiries, complaints, and product or service-related issues.
Provide accurate information regarding products, services, and policies.
Troubleshoot problems and escalate complex issues to the appropriate department.
Document customer interactions and update account information in the CRM system.
Meet or exceed performance targets, including response time, customer satisfaction, and call resolution rates.
Follow call scripts, company guidelines, and compliance standards.
Conduct follow-ups to ensure customer satisfaction and issue resolution.

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