Communications Training Supervisor

V-Call Center Link Inc.

  • Quezon City, Metro Manila
  • Permanent
  • Full-time
  • 1 month ago
The Voice Coach is responsible for enhancing the vocal performance, tone, and communication skills of customer service and sales agents to ensure professional, empathetic, and brand-aligned interactions. Key responsibilities include:
  • Conducting voice and speech assessments.
  • Designing and delivering training on voice modulation, clarity, and persuasive communication.
  • Providing one-on-one coaching and evaluating call quality.
  • Supporting sales effectiveness through upselling and closing techniques.
  • Performing Training Needs Analysis (TNA) and applying instructional design models (e.g., ADDIE, Kirkpatrick).
  • Collaborating with cross-functional teams to align voice coaching with business goals.
  • Developing training materials and tracking agent progress.
  • Staying current on voice coaching and communication best practices.
This role blends vocal training, motivational coaching, and communication strategy to drive agent performance and customer experience.

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