Team Manager

Prime Source - Expense Experts

Davao del Sur
Permanent
Full-time

1 month ago

Prime Source was founded in 2002, and continues its ongoing commitment to driving innovation, disrupting service delivery standards, and providing solutions for the post-acute, long term and senior care industry. We are committed to driving performance and providing cost-optimization best practices to meet the needs of healthcare facilities.The company looks for people who can grow, think, dream, and create. Our culture is warm, welcoming, and thrives by embracing diversity and rewarding imagination. Do you consider yourself highly motivated & self-driven? Join our rapidly growing team of professionals! We offer a clear path for career growth and professional/financial development.As a Team Lead, you will play a crucial role in driving team success and ensuring efficient day-to-day operations at our Davao site. This role requires someone who can inspire and lead a team while also maintaining a strong focus on quality standards, process efficiency, and operational consistency.You will dedicate: * 50% of your time to team leadership guiding, coaching, and supporting team members.

50% of your time to QA and operations management driving quality metrics, conducting audits, improving workflows, and assisting with other operations management responsibilities.

Lead, coach, and support a team of Sales Support Analysts to achieve individual and team goals.Conduct regular 1:1s, team huddles, performance reviews and coaching sessions.Set clear goals, monitor deadlines, and performance KPIs.Conduct regular coaching sessions and employee development initiatives.Listen actively to team feedback, resolve issues with empathy and professionalism, and foster a positive, inclusive team culture.Foster a positive team culture focused on accountability, growth, and collaboration.Track attendance, monitor PC utilization, and generate weekly and monthly reports on productivity, utilization, and QA performance.Organize and coordinate team-building activities to promote engagement and collaboration.Champion a culture of accountability, continuous learning, and professional development.Provide feedback and reporting back to the corporate office on a regular basis.Conduct regular quality audits, perform root cause analysis, and implement corrective action plans.Collaborate with Managers and the Director of Operations on workflow optimization, escalations, and reporting.Drive quality improvement initiatives and compliance with policies, processes & deadlines.Analyze data to identify trends and areas for improvement.Support reporting and documentation requirements.

Bossjob

Apply Now