Operations Trainer - Tele Collections, Customer Service, and Operational Needs
ABS Global Innovations Inc
Pasig City, Metro Manila
Permanent
Full-time
16 days ago
1. Develop and deliver training programs tailored to the needs of tele collections, customer service, and other operational functions.2. Create engaging training materials, including presentations, manuals, exercises, and assessments.3. Conduct training sessions for new hires and existing employees to ensure a high level of competency in collections techniques, customer interaction, and operational procedures.4. Collaborate with department managers and subject matter experts to identify training needs and develop relevant curriculum.5. Monitor and evaluate training effectiveness through assessments, feedback, and performance metrics.6. Provide ongoing coaching and support to employees to reinforce learning and drive continuous improvement.7. Stay updated on industry trends, regulations, and best practices related to tele collections, customer service, and operational management.8. Assist in the development and implementation of new processes and strategies to optimize operational efficiency and effectiveness.9. Serve as a resource for employees, answering questions, resolving issues, and providing guidance as needed.10. Foster a positive learning environment that encourages teamwork, collaboration, and professional growth.