Team Lead - Lead Gen / Customer Service / Data Entry

Philippines
Permanent
Full-time

1 hour ago

JOB OVERVIEWWe are seeking an experienced Team Lead to oversee how new leads are captured, tracked, and supported through their first interactions with our brand. This role combines customer service excellence with data management in Excel/Google Sheets. You'll make sure every inquiry is handled promptly, every lead is followed up, and our reporting is accurate and actionable.Must be able to work at all hours of the day.Key Responsibilities
Interview, Hire, and Train new tea mbers
Act as the first line of support for inbound leads (emails, social messages, web forms).
Provide professional, friendly, and timely responses to potential clients.
Ensure leads are routed correctly to the right location or consultant.
Track follow-ups and escalate when leads are not contacted within SLA.
Maintain and update Excel/Google Sheets trackers for lead status, source, and conversion.
Generate daily, weekly and monthly reports for management on lead activity and performance.
Perform data clean-up and ensure accuracy across spreadsheets and CRM.
Assist customer service with scheduling, answering questions, and resolving concerns.
Suggest process improvements to make lead handling more efficient.SKILL REQUIREMENT

Onlinejobs.ph

Apply Now