Customer Service Officer

Manila City, Metro Manila
Permanent
Full-time

14 days ago

Join an Australia-based company that is a global leader in high-performance sportswear, driven by scientific innovation and Australian sporting excellence.The OpportunityOur client is a high-performance sportswear company, with a mission to empowers athletes worldwide to unlock human performance at every level.They're seeking key members for the Customer Service Officer position, you will proactively deliver exceptional customer experiences by expertly managing inquiries and resolving issues across eCommerce, Branded Partnerships, and Retail channels, while collaborating cross-functionally to uphold our reputation for outstanding service.Why join us?

Proudly Great Place to Work® certified
Celebrate globally: Company trips (2025: Hong Kong, 2024: Thailand), Culture Champs, Year-end parties, leadership awards & more
Grow with stability: 100+ in our 10-Year Club by 2025
Dynamic talent network: 2,000+ across APAC and beyond
Competitive compensation with annual reviews
Comprehensive medical care for you and your family
Generous paid leave because work-life balance matters
Level up with LinkedIn Learning and tailored training
Flexible work setup

Staff Testimonial“Working for the best client and loving what you do makes everything enjoyable at work.” - Senior Broker, ASW Philippines.What You'll Do

Manage daily customer communications across all support channels, including email, live chat, social messages, and online review platforms timely, professionally, and brand-aligned responses to customer inquiries.
Process online orders, track shipments, and resolve delivery-related issues.
Provide product knowledge and support customers through pre- and post-purchase queries.
Monitor customer feedback, manage open cases, and escalate complex issues as required.
Collaborate cross-functionally with Sales, Logistics, Marketing, and other internal teams to improve service delivery.
Maintain accurate records of customer interactions using customer service systems.
Support and guide customer service teams through training, coaching, and acting as an escalation and best-practice reference across regions.

Key Criteria

At least 3 years of experience in customer service, data entry, and order processing in retail or e-commerce environments, with proficiency in Microsoft Office and basic CRM systems.
Strong written and verbal communication skills, with the ability to follow guidelines, procedures, and policies.
Excellent problem-solving, analytical, and detail-oriented skills to support data-driven insights.
Ability to work independently, proactively, and collaboratively within a team while managing multiple deadlines.
Highly organised, creative, and strategic thinker capable of delivering innovative solutions in a fast-paced environment.

Work Set Up

Manila (BGC, Taguig): Canadian hours (9:00 PM to 6.00 AM PHT) with a hybrid arrangement (4 days onsite, 1 day remote) following a 6-month onsite probation period

#LI-TN2

AS White Global

Apply Now