Senior Host, Global Marketing
Melco Resorts & Entertainment
- Manila City, Metro Manila
- Permanent
- Full-time
1. Identify, develop and/or acquire new business and potential players
2. Achieves client quotas, performance targets and business goals as assigned by the Management
3. Provide professional customer relationship services with new and existing patrons and provides quality guest service experience
4. Acquire and develop new premium players by identifying their interests and encouraging constant return trips through the pertinent player events
5. Support marketing events, programs and projects that will encourage new and existing patrons to visit the property
6. Ability to maintain and manage a database of players according to the Management’s expectations
7. Ensures comfortable guest stay and must be well informed of existing promotions through direct mail, telemarketing, and in-house contact to encourage constant trips to the property
8. Ensures and strictly maintains guest information confidentiality at all times
9. To maintain a professional guest relationship to his/her guest by providing premium guest experience
10. Performs other assigned task by the Manager, Global MarketingQUALIFICATIONS:I. Experience
1. Strong background in Guest Services and/or Premium player fields
2. Demonstrates the ability to manage and maintain larger database of clients
3. Demonstrates high quality of guest relationship management and keen ability to sell
4. Experience in gaming marketing field, and relevant experience in event and promotion field, is an advantage
5. Knowledge in Philippine gaming business is an advantage
6. At least one-year experience in sales or customer service field, preferably in gaming marketing is preferred.II. EducationTertiary qualification preferably a Degree holder or above in Business Administration or marketing field is preferred.III. Skills / Competencies1. Computer literate
2. Excellent interpersonal and communication skills in English
3. Multilingual and ability to converse in a third language- Chinese/Japanese/Korean
4. Able to define problems, collect data, establish facts, and draw valid conclusionsIV. Others1. A team player
2. Proven customer service orientation, energetic and enthusiastic
3. Pleasant and mature disposition
4. Able to work on rotating shifts
5. Able to work under pressure and result driven
6. To be flexible and accommodating as this may require extra hours out of normal work hours