Communications and Customer Service Trainer - Gensan

• Develop, update, and deliver training programs focused on communication skills, customer service excellence, conflict resolution, and client relationship management.
• Facilitate classroom, virtual, and blended learning sessions using interactive and engaging methods.
• Create training materials such as manuals, presentations, role‑play exercises, and e‑learning modules.

• Partner with managers, team leads, and HR to identify training needs and skill gaps.
• Customize training content to align with organizational goals, client expectations, and industry standards.
• Stay updated on best practices in communication, customer service, and training methodologies.

• Assess training effectiveness through participant feedback, knowledge assessments, and performance metrics.
• Recommend improvements to training programs based on evaluation results and business needs.
• Track learner progress and provide coaching or refresher sessions as needed.

• Work closely with operations, quality assurance, and leadership teams to ensure training aligns with service standards.
• Support employees with ongoing coaching, mentoring, and skill reinforcement.
• Contribute to the development of customer service policies, scripts, and communication guidelines.

• Assist the Recruitment Team during the hiring process by conducting speaking assessments for applicants.
• Assist HR with company related activities and events.
• Report any system issue immediately about the company infrastructure to IT.
• Maintains detailed and current knowledge of CTC’s and client’s services and policies by attending meetings, on-going training sessions, and other professional development programs.
• Ensures to Log-in on both DTR on time and checks company emails before and after shift.
• Attend monthly socializations and support company wide activities
• Maintains good conduct, ethics, and professional relations with colleagues and superiors.
• May be required to travel to other sites to conduct face‑to‑face training.

• Must have a Bachelor's degree, preferably in Education, AB English, or Mass Communication
• With at least 1-year Call center Training experience.
• Must have excellent oral and written English communication skills.
• Must have excellent facilitation, presentation, and listening skills.
• Proficient in using MS Office (Word, Excel, PowerPoint, and Outlook).
• Must be Willing to Work on a Shifting Schedule .

• Free one meal a day
• Emergency Loan and Other Financial Assistance Program
• Free 24 Hours snacks and beverages
• Health Insurance
• Health Subsidy
• Interest-Based Clubs
• Life Insurance
• Team Socialization Allowance
• Perfect Attendance Bonus
• Year-End Performance Bonus Plan(Company discretion)
• And much more

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